Customer Ratings & Reviews

Still Trying to get Use to it, Just Got To Work Out The Bugs But in Time Will Get it Figured Out.

I had the worst experience of my life with Best Buy, went in to get this device installed at alocation over two hours away from me and left my car for over two hours and came back and it was still sitting outside. A procedure that takes half an hour and I took my car and left and tried contacting Best But multiple times to explain my frustration and all they do is transfer me from one person to another and nothing was done by anyone to help me solve my problem. By the way this is the Chesterfield Missouri location.

Over priced product. Rather buy it from outside mechanic comes out cheaper.

DO NOT purchase this product I have been having troublé with my car not starting had it towed too best buy and they looked over again for 2nd time. The car started for them ALOT but the next day I had too have it towed again too my house,the main key it not working unlock, lock, panic button yes I changed the batteries. Now here I am stuck again because it will NOT start.This is the worst product you can have for your car.WOULD NOT RECOMMEND THIS PRODUCT TOO ANYONE.

I was set up for an appointment online by the Geek Squad. They messed up and didn’t schedule the correct amount of time for the install. I was then pushed back another month and was told in a nutshell....SORRY! It wasn’t the installers fault and he truly showed empathy for the fact he had to schedule me on 1/24. After calling the Geek Squad several times, it basically appeared to be a waste of my time. My takeaway from this experience is that I should have hit a mom and pop installer and not get this equipment via Best Buy. They think it’s in the spirit of customer service to have only one installer work in a two bay garage and have month long waits to install things you purchased.

Works great and they installed it in a few hours I would recommend

Sioux Falls, SD Best Buy installed this remote starter in my boyfriends vehicle and did a rush job and now he's having issues when starting his car. We had an appt set and all and the guy was too worried about his next appt so we already knew he wasn't going to do his best. Whenever the vehicle starts up the alarms goes off and the vehicle won't move and we can't get the hood open. We took it into the Maplewood, MN store and they confirmed that it was poorly done and advised we take it into Nissan to get it fix and they would pay us after we paid out of pocket which is dumb when it's not even our fault dude did a terrible job.

I have yet to get installation as it won’t be until February 7th on purchase made Black Friday for myself. I had to contact help as the addl items needed for the installation that were to be free did not get on receipt. Installer says I need to go to store twice.once to get the t harness ball bearing tilt wiring switch and the wiring harness? Over an hour and a half drive why can’t they be shipped to me as they are supposed to be free (I printed out the screen and explained all of this on chat same day as it didn’t reflect on the receipt for purchase). Lot of hassle and long time to wait

This has been a great investment, and a fine product, thanks Bill

Have to be close in order to use it, nowhere near what is advertised. Otherwise it works well.

Heater doesn’t come on when you start car. Have to get in after it’s started and put key in to have blower motor turn on

I good to use every day help with bad weather and easy me life

Went to have it installed and the store still doesn't have it in stock

Returned this for different brand to keep from spending money on extra keyless entry

Very useful in winter time to wrom up your car and cool your car in summer with remote start

Worst customer service ever. I was schedule for installation, and the appointment was cancelled an hour before I was to arrive. Installer never called back to reschedule. I returned the remote start, and was given the run around on getting a $100 credit for an install that never happen. Finally, after talking to two managers they agreed that I was due the credit. A few days later I still had not gotten the credit back on my card, and had to return to the store to find out why credit was not processed. Needless to say I finally got my money, but I will never buy from Best Buy Again bad Customer service!!!!!!

Bought for my son had it installed at store! Good car start

This product works great im happy i got it i would recommend

Excellent product....Definitely upgrade to the 2 way remote.

So far is good with easy to install it with out any hassle