Customer Ratings & Reviews

I good to use every day help with bad weather and easy me life

Worst customer service ever. I was schedule for installation, and the appointment was cancelled an hour before I was to arrive. Installer never called back to reschedule. I returned the remote start, and was given the run around on getting a $100 credit for an install that never happen. Finally, after talking to two managers they agreed that I was due the credit. A few days later I still had not gotten the credit back on my card, and had to return to the store to find out why credit was not processed. Needless to say I finally got my money, but I will never buy from Best Buy Again bad Customer service!!!!!!

Went to have it installed and the store still doesn't have it in stock

Bought for my son had it installed at store! Good car start

This product works great im happy i got it i would recommend

When I bought this product I was expecting more , but still I like it. I’m sorry but I have to say: bad customer service.

I had the worst experience of my life with Best Buy, went in to get this device installed at alocation over two hours away from me and left my car for over two hours and came back and it was still sitting outside. A procedure that takes half an hour and I took my car and left and tried contacting Best But multiple times to explain my frustration and all they do is transfer me from one person to another and nothing was done by anyone to help me solve my problem. By the way this is the Chesterfield Missouri location.

Excellent product....Definitely upgrade to the 2 way remote.

So far is good with easy to install it with out any hassle

great price, quick install, cant go wrong with this item!

I buy these remot starter system but when I went to get instaled the technitian recomends a better one for my

DO NOT purchase this product I have been having troublé with my car not starting had it towed too best buy and they looked over again for 2nd time. The car started for them ALOT but the next day I had too have it towed again too my house,the main key it not working unlock, lock, panic button yes I changed the batteries. Now here I am stuck again because it will NOT start.This is the worst product you can have for your car.WOULD NOT RECOMMEND THIS PRODUCT TOO ANYONE.

Do not buy this. This was purchased for father's day. 6 months later it is malfunctioning. The stock car key can't lock the doors anymore and when I try it the car starts. This is not with the Viper remote, this is with the regular Toyota keyless entry key. Very scary when you have two kids riding with you everyday. Doesn't feel like a safe product and I will have it removed from my car immediately. The actual remote is extremely poor quality. The ring that connects it to your key chain is plastic. That broke in about 3 months. Customer service (viper) said the way to fix it is to buy another plaster remote. Then, the didn't respond to any further emails. The Best Buy installer told me after install that I'm better off not even using the app. He said that it only works from about 100 feet away and doesn't really work through the walls of your house. So, maybe say that before the item is purchased? Overall, this thing is a pain and a waste of money.

To many complications no customer support satisfaction

I was told this remote was great and would work through walls and from far away. Nope. It definitely doesn’t work from long distances. Sometimes it didn’t even work from a close distance. I took it in and was told they couldn’t do anything because it worked sometimes. Took it back again because I was so irritated and was told that it doesn’t work through walls or long distance. That’s not what I was told when I purchased it. They said they could maybe install a different one but I’ll have to pay $100. Definitely don’t buy this one.

I am very satisfied with my remote start. The technician who installed it was very thorough and gave great customer service.

Works great,car nice and warm when i leave.........

Has really good range even being inside buildings.

Great product and also it was a great service nice

Small remote and blue light on windshield that stays on