Customer Ratings & Reviews

Does not come with a usb charging cable. No manual. Works great

There were places that does cheaper but Paid extra money specifically because trusted best buy brand installation. But i was wrong. 2 weeks after install the car wont start and have a key light on dashboard. I had to wait a week to take it back. Then he supposedly fix it but then it happened again. I had to take it to them again. This time i got them removed. Each time i had to leave my vehicle there for 3 plus hours. I do not recommend their install team

Product seems good but the fitting of it not so much

I would give this 0 stars if I could. Not for the product but the customer service. I bought this to surprise my hubby for Christmas. I got to my appt only to find out I didn’t have what I needed (2 keys, we only had 1). So I had them install but we couldn’t use. I left and finally spent the money to have another key made only to find out we had a factory starter that was fully functioning we didn’t know about. The tech didn’t mention it. So now we have a non-working aftermarket that I don’t need. I called several times and explained this to multiple people. Finally I’m told we can get it out but essentially I have to pay to do it because the install fee is non-refundable and was built into the price. The product description doesn’t specify the fee is included in the price of the item. So now I’ve basically paid to return a product I never would’ve purchased in the first place had I known. This will be the last item I ever buy from Best Buy.

They are ok when they work wt8ght but if the store where you buy it at would ever get back with youcbout fixing it would be even better

Product does not fit my vehicle although it is listed on the box

Received this remote start for Christmas. Best gift ever. haven't got max range dialed in yet, but easy to use.

it sure does not work at a 1/2 mile, it may work better with the extra cost deluxe remotes

Not installed yet, scheduled for install next week, schedule online was difficult, called directly

Good price but they canceled my installation appointment twice and rude customer service person Athens Ga.

It sucks just like the alarm system doesn’t even work properly I don’t even think it’s working at all I’m taking it back and having it taken out because I don’t even think the alarm system works or does the gadget that goes with the alarm so no I’m not happy with the whole thing at all

It was installed on fed. 8 work2weeks then quit now it's going to take till April 8 to get it working again I hope not happy at all

Viper remote start works 3 feet from my truck taking back to shop to have fixed .

Has worked great! Very good range for a receiver. Wish remote was a two way but that is an upgrade option.

I love it for those cold mornings that you don’t want to go outside just to turn your car on before work.

My bro installed it which turned out fine but u still need them to program the software to match the model of ur vehicle. Brought my car into Bestbuy and once they programmed it everything worked. Bluetooth to phone was easy connect too once I figured it out (hold down the valet switch on device)

The one I got was defective, but I got ones that weren't defective.

It was not compatible with my car and the range is not great

no installer at best buy but they sure took my money bestbuy tried sending me 2 1/2 hours away to get it install ed thats ridiculous stop selling installation when you dont install

I recently purchased this system and it came with a remote start that only works within a few feet from the car. The Bluetooth also only works within 10 feet from the car only, not within 150 as Viper describes. I was on the phone for four hours with Best Buy reps and had to take another day off work to see what was the issue. The tech at best buy informed me that I needed to buy a two-way remote Viper 2-Way Remote Control Model 7756V for the system to work well. I had to spend $195 extra. I would not recommend this headaches.