Customer Ratings & Reviews

The item probably works fine but i cant get mine to work ... the bestbuy team was extremely helpful like always but they can only do so much regarding vipers product . Viper CS in the other hand has been the worst i have ever experienced ....the site keeps locking on me ... i cant get a service plan for the smart start modules ... im extremely dissapointed not by best buy but viper ...will never buy this crap again

The tech didn't install the alarm correctly.. After numerous attempts they couldn't get the alarm to notice all doors when closed. Then they snatched the alarm out when I ask uninstall. Ending up messing up my dome lights. I will never go to Orange park Jax fl location ever again..they arent to bright

Bought this gift for my wife for Christmas and her choice is to wait 2 months to have it installed an hour drive away or try to return it. Then we check and they say it's no longer returnable. Not cool. Don't buy an install from Best buy for your car. Clearly they are under staffed and sell more than what they can reasonably handle.

My wife loves her new remote start. Viper make a great reliable product. I strongly recommend it.

Not as long of a range as I excepted. Need to spend more money to receive longer range

They sent text to change installation time. Then get there said you are early. Then installed it and didn’t give us the manual or the box. Can’t even call the store directly. What a joke.

At this point I’m highly disappointed. I can stand right by my car and it won’t even start it. It’s rated for half a mile but it won’t even start a half a foot away. For over $300 dollars I want it to work better then that.

You can not tell when it starts and it only works half the time

Bestbuy did HORRIBLE job on installation. Didn't even give me the BOX, parts,etc. leftover after install !!! Product is okay but App did NOT work !!!

This remote start doesn't not work even 10 ft away. I literally have to be able to see my car in a 5 ft distance for it to start. Love the idea and wish it worked. Bluetooth mode is weak. Not buying extra parts and a monthly subscription to get to work as it was promised.

We were told it would fit our vehicle. Dau before we had installation appt we were called and told they were still looking for piece for installation and they would call us back. No call back. Went back to the store the next day and was informed the alarm would work on the truck. Gave us back a giftcard after I paid with a debit card. We shouldn't have had to wait almost a month to be told this. I'm not satisfied!

The control was damaged and when I open the door of my car the car turns off

Box says the range is 150 feet. You’ll be lucky to get 20 feet. It’s range is thru Bluetooth it’s terrible. You either need to upgrade the module and pay a subscription fee or buy a new remote for $100+

Got this installed for my accord. Bestbuy technician was excellent for installation. No problem at all. But the quality of this remote is very flimsy. It broke after a month. I contacted the support about the warranty many times already. NO REPLY AT ALL.

Remote already broken ...needed to get replacement

Got it for a christmas gift .so i have no positive or negitive reviews yet

The remote start unit was not compatible with my daughters vehicle. But on a bright note Best Buy refunded the entire purchase a year later onto a beat buy gift card.

I was worried about is being a entry level starter. No complaints it works great.

I tried to call and talk to someone before I set up an appointment to install the device. I waited for 20 minutes no one picked up so I schedule an appointment online. When I get to the store I was told the starter did not work with my car.

It’s ok I had Best Buy install it but it’s been giving me issues from time to time