Customer Ratings & Reviews

Stay away if you are a DIY'er. The kit does not come with the main harness required to actually install it. You have to buy the T-harness separate. They do this to encourage you to use their installation service, which is included, however the wait in my area is 3 months long. If you want to do your own install, stay away from this one!

Like the product but, the installation process has been a headache. Very unfriendly and not willing to help. I understand that there is wait to have something installed after Christmas but, not even willing to call me if there is a cancellation is just bad.

Absolutely horrible purchase and all around experience with this item and Best Buy! Best Buy apparently couldn’t install this item in my 2014 F150 and completely destroyed the wiring in my vehicle. Not knowing my husband is an ASE certified mechanic, they blatantly lied and gave some crappy excuse about his “brakes” bring the cause. Bought husband and different one from different company and he installed it himself in less than two hours.

The starter is a simple remote but works great and have not had any issues.

Although this “works” I have noticed my car automatically starts randomly. I am regretting getting this installed at Best Buy. I should have gone to my car dealerships

They advertise 150 foot range for the Bluetooth app. Does not come close, even a Best Buy employee told me after I called to ask for help that the real range is about 40 feet max. It does start the car but the range is not good. Cheaper options out there that do just as good of a job

At a touch of a button I can start my car or alarm it with peace of mind

Had this installed on my truck, I love it works great and easy to use!

Not impressed. It starts when it wants. I go outside on break and it's already started like it starts by itself I'm going to see if they can fix it because I can't deal with that I can't get the app working

Rude service. I had Viper remote installed at Jordan's Landing in July and still haven't been able to get the phone app to work. I was never given instructions or even a receipt. Very poor impression and a kid tech needs training on customer service.

Works great for those hot summer days and those cold winter mornings.

Installed by Best Buy on 12/12/23. Stopped working on 1/11/24. No support from Viper, must go through Best Buy. Location who did install will not return calls. I would not recommend to anyone.

So disappointed i got it and it stopped working after a week, i went back the technician looked at it and fix it and 2 days later it stopped working again so im scheduled to jave it removed from my car.

I purchased it on Black Friday special with the installation included and I had to make an appointment after I got the remote start in and still cannot get it installed.. I have an appointment at another best buy that's 2 hours away because the store and Cape Girardeau Missouri does not have someone that can install it. Trying to contact Best Buy's customer service was one of the worst experiences I've had the people at their home office don't want to talk to me don't want to help couldn't understand what I was trying to say and left me the impression that did not care I still plan to have them install it whenever they can get around to it someday but I may give up and have to get a refund and get it done somewhere else not sure yet just wish they cared..

Installation is not included. I was told I would have to purchase the installation package and would be able to get a refund the day of the installation. That was a lie, so I just returned everything.

Not sure how this product performs. Upsold by installer

The starter doesn’t start on the initial press of the button. The button on the remote is to small.

It didn’t work out for me because the guy who was supposed to install it for free:quit 2 weeks before my Jan 9 install appointment and I wasn’t told till I shipped up for my installation appointment so I’m very disappointed and frustrated so I got my money back … so it wasn’t the Best Buy for me wish I had never heard about it now

Remote start from remote button sold with package is not working it will start when using the keyfob. Very Little info included with instructions i now Have fear of being locked out of my car

Don’t do it. Purchased remote start on my suv and it caused my vehicle’s computer system to stop communicating. I didn’t know what was wrong, took it to a car mechanic who specializes in electrical issues and $823 later I found out they had to pull it out for my car to vehicle to start back working properly. Tried to go to Best Buy to rectify and still no help or resolution.