Customer Ratings & Reviews

don't like it, can't even use the phone app to start it.

Not very good at all made several trips to find out what was wromg only to find they had tons of problems with this unit

My car stopped working after the installation. I have put jumper cables on my battery just get it to kick over every time i need to drive my car.

Hate it. I was told once I start it to pump the brakes for about 2 seconds and when I do the car will be ready to go, but instead it cuts off. I turn it on and have to repeat this cycle 3x before my car stay on. On top of that; with the keys in my hand and no button being pushed, my car cut on by itself when trying to come into work. This cycle was also 3x before the car stayed off. I absolutely hate it.

I have not been able to experience my product due to no installation time yet! I had to change original schedule due to work obligations and when the appointment was rescheduled, the scheduler screwed up what was being installed and I showed up for the appointment only to be turned away because it is a 2 hour install.

I want to sue you but I not do that.They told me that viper is not fit for my car accourding to that person and instead of 319$ product he install 150$ product and ait’s fit perfectly .That’s how you cone the people

it never worked on my car i was waiting for more than 4 hours at the store.

I bought it at Best Buy and they installed the Viper DS4VB today. But the app doesn't see it. I don't know why. 2018 Toyota Highlander.

Best Buy had no appointment for the installation although I was receiving reminders of my appointment. we returned the remote car starter since we felt that Best Buy’s lack of customer service was not worth our patronage.

Bought this for my wife so she doesn’t have to wait for her car to warm up but the range is not exactly what they have put under specs.

Poor customer service with less knowledge about the product.

Not very responsive and works when it feels like it. Thinking about taking it back. Not happy at all

When I ordered I was told there was free installation, what I didn't know was that I couldn't get an appointment for over 2 months and that no one else wanted to install it either. I returned it and bought another one elsewhere.

Absolutely love this remote starter..Why didnt I by this sooner...the fact that you can also use your smartphone to start and stop your car was a plus..installation was quick and very friendly. I have no problems starting my car from my office

The first one went out the first month. Returned and had another unit installed. The remote control on the second on broke in 2 months. This is junk. I do not recommend

Not what you expect. App only works if you are basically standing at the car. Remote has very little range as well. You can pay a monthly fee for more features, but you also have to pay an extra 100+ dollars for additional parts. Best Buy installation was awful as well. Broke my arm rest on my door, and when they put the dash back together they covered my hood release. Go elsewhere with a different starter

can only get a 2yr warranty. System worked great for 2 yr 4 months. Now when I lock it, the horn honks which is normal and then the alarm beeps which is not normal. The driver door is not locking either and the sound sensor is not going off when you let the door handle snap back in. This is an alarm that would go off in a heavy down poor so I know something is not right.

Bought for a gift took 2 hrs to make an appointment for a month in advance my 70+ year old mother in law showed up the day of appointment that she drove an hour for and they said that they canceled it(they lied) I checked the app while in store and the appointment was still scheduled she even showed the manager chuck his reply was it wasn’t his problem

This item is trash. App is junk. Takes 1 minute for the unlock function to work. Spend extra and get the Compustar.

This product is horrible. No one can figure out of the install is wrong or the product just sucks. So far it wont turn on when its suppose to, it locked the car for 20 minutes and no one could get in our out, and it locked the ignition so on one could get in our out.