Customer Ratings & Reviews

Not compatible with the intended car, didn’t get to use.

Bought it as a gift for my daughter. This is a messed up worthless device. Worked just until warranty expired. Now whenever she uses it to start the car, it sets off the alarm. She lives in an apartment complex and her neighbors aren't too thrilled with this glitch.

Great remote starter! It is reasonably priced. Price includes installation.

Sad to say I wanted this installed in my car but thing turn south real fat didn’t work

I only rate this low because there should have been more information regarding compatibility before purchasing

Not able to give a good review beat but never installed couldn’t make an appt

Great product, great price.. customer service was good.

Car not start regularly with auto remote, after replacing battery. Need to bring back for a reset..why?

After purchasing this, the Best Buy installer recommended returning it and purchasing a Compustar model. He explained that several of the Vipers had not performed very well and he had never had an issue with the Compustar. I had him install a two way communication model and I'm very happy with it.

It is exactly what the title states. However, I am not impressed. The only plus side is being able to control from phone.. but what good is that if you have to literally be next to the car to lock or unlock. I had a Viper remote start in previous vehicle and it was amazing. The range was good. Never had any issues. With this particular model, the range is not good at all. I have to be quite close to the car to start it.. not very convenient for the cold mornings. Also, I’m not sure if it’s a wiring or device issue.. but the bright blue flashing sensor light has been malfunctioning. This can most certainly cause unwanted attention from police officers, as blue lights of any kind are illegal in WA state. Make sure to do any and all research before you purchase. I wouldn’t buy this product again. One last thing, the remote on this product looks and feels very cheap, and I guess these days the decent remote costs a couple hundred bucks. You can add features later on, but I find that to just be another way to get more money compared to old products where you could just pay your $400-600 and get everything all at one time. Another way to just keep taking money from customer in my opinion.

It does not work at a distance. I press remote lights blink on the remote and i think car started. Get outside and it’s not running. I specifically asked online before purchasing if the remote showed The car was running and was told yes. There isn’t a way to know. Disappointed. Also they provided me no information to use the app on my phone.

Not installed yet. Best buy keeps moving the installed date.

It did not came with everything you need to connect the alarm lol had to return it !

It's kind of hard to review an item when you're still waiting for it to be installed. I picked up this Viper remote car starter Nov. 29, 2020. The earliest I could schedule it for installation by Best Buy was Mar. 6, 2021 (over 3 months). Most of Winter will be OVER by then.

The installation guy said this product wouldn't work well with my vehicle. Returned item.

Perfect for my car. I love the fact that I can start my vehicle with my phone by downloading an app.

One of the most anticipated gifts I’ve ever received for it to stop working two months after instillation! Unfortunately for the price I will not be replacing it!

Horrible service. On the website it tells you the item fits in your car but when you go to get install, they told me it doesn’t fit and they have to refund me the money EVEN know I was waiting for 2 months to get told it doesn’t fit.

I can’t review because I have to wait 3 weeks for a geek Squad Service appointment. Disappointed don’t know if I would recommend yet.

I’m not happy at all I have an apple today they said they have to reschedule my appointment without letting me know ahead off time I have to take off work early just to come in now I have to wait for them to call me back for my new appointment!!