Customer Ratings & Reviews

I have owned and installed Viper products for 27 years and have had great luck with them. I got this for my wife's car and it did everything expected, but....the "up to 1/2 mile" range on the one way remote that comes with the system is a joke! It would not pick up a signal from the kitchen, which is 25-30' away. This was remedied with an additional $120 two way remote. It also comes out of the box with a 12 minute runtime, which to me is way too short. Unfortunately, this is NOT user programmable, and after spending a good while on the phone with Viper's customer service, they said there is no option to change it. UNACCEPTABLE! I went back to the store to get the system pulled out, and the installer said they have a (dealer only) app that can modify the runtime. Nowhere in any documentation is that stated, and Viper themselves didn't know it was an option. The app is great, but only goes as far as Bluetooth will reach, which is not far, though handy in a pinch. The remedy to this is to get the GPS module which will cost you another $100 or so plus a $100/year or so subscription to the service. Overall, I'm happy with the DS4+, but disappointed that they ultimately force you to upgrade to get it to work like it should have in the first place.

This entry level system works exactly as described when used with the included 1-way remote. However, the imagine is misleading. While it is upgradable to allow for phone use over a cellular connection, the Bluetooth is essentially useless. My vehicle can be sitting 10 feet away outside of a window and the Bluetooth is unable to connect. So, as long as you are not expecting any smart phone capabilities, this system gets the job done.

Works great and the free install from a certified technician at Best Buy made it super easy to add to my vehicle.

My girl friend is a Social Worker for Hospice of the Valley. I decided to get this Viper for her because she’s out in the field and often she returns to her hot Forerunner in th me Arizona sun! I surprised for her birthday and it turned out to be a great practical gift for her. She loves it! She tells me that often!!! Not to mention the safety of it when it’s dark!!

we had purchased our first Viper for the CRV, when my wife was driving it, it was a must have, and she loved it. When we got the Odyssey, it was a much missed aspect for her, and so I got her one for it as well. She just managed to lose the key fob that came with it, about a year ago, digging into the best buy online records, and finding the purchase and model, I was able to find the manual and instructions to set up the app on her phone, saving us $80 and many mornings of misery and envy for her beloved remote start. Thank you Best Buy for your records, Geek Squad for the expert install, and Viper for your innovative products. An absolutely winning combo!

Writing a review regarding Keenan who installed. He was very knowledgeable, honest and friendly from the moment we arrived for our appointment. He offered different options to us for the remote start that we weren't aware of and led us in the right direction of what remote start to buy without trying to upsale a product. Definitely a 10/10 service from this young gentleman. We would request him to do any future installs for us.

It works great. I’m not crazy about the fact that I can unlock my car from the button but can’t lock it, so if I’m in a building and unlock it by accident, that’s that. But otherwise it’s great!

I purchased a viper remote starter for my daughter to aid her in the cold months ahead. When we had the product installed, it was done in the amount of time we were told which coincided with our plans for the day. So far the product has operated as it should and we are very happy with it. Thank you

Iv had this installed for years now and its been great. Until one day i logged into the app to start my truck and the app was asking me to pair my vehicle. I tried every option and step and notting. Called customer service and was on hold for an hour. Finally i asked what to do and could not do anything to go back to best buy and ask them. Customer service for this is horrible!

I absolutely love my remote start! I can’t believe I didn’t get one sooner! It was easy to schedule the installation and the installation took 2 and a half hours as estimated when I dropped my car off. Would definitely recommend buying this through Best Buy!

Is working great no issues so far my car is now hot in the winter

The quality of the product was awesome, and the remote start works great! Best Buy was very professional and knowledgeable in installing the product and no more waiting for car to warm up. Also now has GPS equipped with phone application. Thank you!!

First Off I would like to say best buy is a wonderful company and I stand by them and my review does not reflect the company in any way. One of the biggest problems with this product is how it is advertised. Some things you should know... The Smartphone app can only be used UP TO 150 feet meaning once its buried under the dashboard the connection gets a bit spoty by the time your inside you house. This app also only starts and stops your vehicle , the temperature displayed on the box is based on your phone location while the temperature sensor provided is used for other behind the scenes things. Lastly if you still like having the option despite the downsides the basic remote it comes with is not easy to press and for older people may make it very difficult to use. Personally one thing I have noticed with these remote starts is the majority of the time when the battery is disconnected for an hour or more the remotes become unpaired. Normally this wouldn't be too bad of a problem as the lifetime installation warranty offered covers this but its a somewhat long process and I wouldn't want to return to best buy every time I get my car serviced. As with anything always talk with the professionals and get their opinions. The DS4 does make for the best budget solution to a smart phone but maybe you'd be happier with something else.

Works well, could never get the app on my phone to work properly but other than that I have no complaints. Got in installed in store with no issues

Installed in October of 2020. Worked fine for about a year. Now the module itself is dead or has a blown fuse. Of course when it gets cold out. I don't have all day to wait on the phone for Best Buy support, and of course I can schedule a time to be there when it's inconvenient for me. I tried to look under the dash for the module itself to see if there was a blown fuse, but I'm not sure where they put it. Bottom line, the Viper should have lasted longer than a year, and getting service from Best Buy is a pain in the butt. I'll probably have a local installer put in a Code Alarm, I had one in my 2015 and that one seemed more intuitive and it has lasted the entire time. Bottom line, I'd skip the Viper, and probably let a local car stereo guy do it next time.

This was the best purchase I could ever bought for my fiance Easy instructions and a nice cozy car in the winter to start up at fingertip thank you Best Buy and Viper. This was the best Christmas present ever

The service technician did a great job and the product has worked well so far.

Its been working great in my Honda Crv (2008). It was a great deal and works from a lot farther away than i expected it to. The guys who installed it were super friendly and helpful too.

I bought it for my husband and he absolutely loves it.

The installer was great, it was a birthday present for my wife’s car, she really loves it!!