Customer Ratings & Reviews

Love this product! Love having the car already warm, It is really a blessing!!

I own a 2017 Nissan. When i first bought the remote start it worked wonderfully until the company did an update. I bought a new smart start device, it hasn't worked. I have taken it back to Best Buy on numerous occasions. When i called Viper to address issues they did not help, since Best Buy didn't call them to troubleshoot. This has been a very frustrating experience and a waste of money.

Product worked fine but it cuts off once you open the door. Ever since I got this installed I have been having problems with my alternator. Bought a new one for $500 and it still won’t work and this issue did not occur before installation. I called and they scheduled me to fix it but it was 2 weeks from now. Now my car will not start at all and I don’t know how I’m going to get it to my appointment. I can’t even drive it to work.

Excellent product ,excellent customer service.Thank you for time abd extra attention

This unit is terrible! The advertised on-board bluetooth is only good from 25 feet if/when it works at all. Make sure that you read the fine print, this unit also requires the purchase of either a vehicle specific t-harness or a universal wiring harness for installation. The remote that comes in the box is terrible, it is hard to press for remote start and getting it to work for unlock and lock functions (where available) is nearly impossible. While it is cheap, it is a prime example of you get what you pay for. I would spend the extra money and get a compustar which has a proven track record of reliability and ease of use.

For over a year now, Ive wanted a remote start especially living in Queens, NY. Living in an apt without parking right in front, a remote start is definetly needed especially in the winter time. On the box, it is promoter unlimited range with the app but come to find out, you need a separate module that is an additional $200 to purchase & install. Decided to move forward but unfortunetly the signal has not been “good” from my apt so I still could not start my car from my apt. After unsatisfactory, Best Buy was great to recommend another item that may have better signal. I am returning this.

We have had this installed in my wife's car for two years now. The battery corroded amd completely fried the FOB. Cannot find a replacement FOB and the only recommendation we were given is to buy the entire system again. I would suggest finding a different remote start system that is more user friendly.

Garbage Do not buy a viper. Never worked right, Best buy tech said they are junk. Had to have it removed and a compustar installed. Best remote start ever.

Great product and service. I love it need it for the cold weather.

Not accurate… Quality Awful ..was not worth my Hard earned money

You can not control the heat in your car from your phone so be prepared to have your car set on the right settings before you have to start your car. It tells you it's a certain amount of feet for it to work, but you literally have to be in front of the car in order for it to start. It was a pointless amount of money spent for something I could have just done myself with my extra spare key. Plus the functions on my regular car key no longer works when I press it 3 times so that is useless. I wish I would have saved my money!

Fits in pocket well. Charging is simple.good unit.

Good luck getting your phone to pair via Bluetooth, the app works from more like 15 feet away not 150 also order in store otherwise you won't get all the parts you need for your car installers had to return it to get my right stuff. Button on remote is hard to press and cannot get a new remote to work have to spend more time at Bby getting another programmed because it only comes with one

Be careful when purchasing. After buying this I called to schedule, and the the scheduler said it was mandatory to purchase three more parts (this isn't listed anywhere on the product page and the "car matcher" stated it fitted my car). And confirmed it's a "complete kit". So, I wouldn't honestly buy or book online... I'd go into the store... Trying to get an answer over the phone left me bounced around for over an hour.

I have an old 2010 Ford Escape, and this was the only remote start system that is compatible with my car. The installation at Best Buy took around 3 hours, so it's best to have someone pick you up as there is no waiting area. I have giving a 1 star review for two reasons: 1) I keep getting an error that my car hood is open, but the hood isn't actually open. Because of this error, the remote start doesn't actually start my car and I need to return to Best Buy to have them fix this issue. 2) The remote that comes with this kit is absolutely terrible. I thought I would be fine with a 1-way remote with limited range since my car is parked in front of my house where I can easily see it, but the remote is very finnicky and does not work reliably. I will need to pay an additional $120 to upgrade the remote.

I recently had Best Buy uninstall this system after just under three years of grief. If you like being stranded due to technical glitches then this is the alarm for you. I can't count the times this Viper alarm has left me stranded. The remote FOB will not read the computer brain to the alarm. Locked out with no response. (Locked out without cell service to call AAA) Other times would not start. Just a flashing remote lit up. Three remotes later no change. Got to the point of not knowing if I was going to be able to make it home let alone gain access to my vehicle or is it going to start. Other times it would let me in start and drive just to have alarm go off half way down to block. Brilliant ! I tried to have Best Buy automotive personnel remedy this problem to no avail. They were as lost as I was trying to reprogram this alarm. That's when I threw in the towel. Game Over. Now uninstalled I know I'm going to make it home and have access to my vehicle without all the ridiculous trouble this gave me. Highly recommend AVOIDING this alarm ! Save yourself the grief.

Don't buy this, go ahead and get the actual upgrade! This is very misleading because the front cover shows the phone and the app however that is only for short distances (150' I think). The actual remote start is 1-way and is the very basic Viper remote. Overall it leads you to believe you're purchasing the best option Viper has. Read the packaging very very carefully. Viper is a great product but this particular package is misleading and a big disapointment. As for Best Buy, they say that installation is included well that's because they tack on $109 adder to the remote start price!! Very very sneaky! I was planning on installing it myself anyway and then when I realized the misleading fact that this is a very basic Viper model, I took it back to Best Buy and they were only going to refund me $90! Free installation actually means we'll wrap it into the price for you! They were super awesome about returns as usual but I just wanted a remote start for my car plain and simple without the sneaky tactics!

DO NOT BUY FROM THEM IF YOU WANT FREE INSTALL. Bought this from bestbuy.com, scheduling was a nightmare for the install. When i get there they tell me how the viper remote start is horrible and that its bad for the car. I stuck with the viper and then they called and left a voicemail saying i need a harness for the remote start and pay for labor on that. Then you cannot reach them to call them back. When speaking to management they say the install is included but you need additional parts and labor that you have to pay for it.

We had this installed today and when they completed it after 5 PM, the heat and air controls (blower included) no longer work at all! Could not get anyone at this store to answer the phone when we called (Owensboro, Kentucky store). Upon returning to the store, the manager (Anderson) told us that he would have someone call us on Thursday morning (This is Monday evening and we have made 2 trips at 140 miles total). It is Monday evening, snowing, and will be 22 degrees in the morning. We now have no heat to defrost even a window after this remote start installation! How is this not a priority to call us and address it in the morning first thing??? We have been told to go three days without anything! How do we defrost the windows in the morning? We purchased a product and an installation with the expectation of Best Buy standing by their work and doing it properly. I am beyond disappointed!

There are better remote starts out there that don't require you to purchase an additional wire harness to work with your vehicle. Plus, you cannot install this yourself. Best Buy won't even let you take it out of the store as their install is required. These are very simple to install and program yourself if it was allowed, and had instructions. They tech at Best Buy also told me these are unreliable. I returned mine, and went with the one from 12 Volt Solutions