Customer Ratings & Reviews

I can't comment on the quality of the remote start, because I have been unable to install it. When I went to book the install through Best Buy they said they only had 3 stores in my area that could do it and they were booked through February 2023! Not helpful to not be able to get it installed until its warmer out!

I got this for Christmas and finally had it installed in March. Seemed like it worked okay but then I noticed that no matter how high I left the defrost fan on to defrost and warm up the car that the blower never turns on when it is remote started. Took it back to BB and they said Ford climate control systems have an automatic temperature that brings on the fan. Took it to Ford, no such thing on my car, I have a base model Escape so only manual control on the fan but BB didn't hook something up correctly. THEN we spent about two weeks just getting someone on the phone at the store, no luck, had to make a fuss on Facebook to get a response. Finally someone called and still insisted that it is a limit that Ford set and that no aftermarket remote start will work right on my car, they said, "the reason why the blower does not work in these vehicles, is because the aftermarket remote starts only use the data in the vehicle to use the factory remote start that came with the vehicle. There is 100% no way for them to bypass this, per multiple technicians." I don't even know what that means. VERY unhappy with this remote start that does NOT do what it is intended to do and VERY unhappy with Best Buy overall. So be warned, if you have a newer Ford and want the car to defrost, don't waste your money on this VIPER thing. Also, this comes with a ONE way remote, so if you live in an apartment like I do, you have no way of knowing whether or not the car started and the button is hard to push. Stay away from this thing.

The remote car starter works 50% of the time. We couldn't connect it to the app like it advertised. The car dealer now said that there's something wrong with the car starter that is draining our vehicle battery.

I like the product and the service and the installation of the product.

I purchased one of your car starter bundles for my wife for Christmas and am highly dissatisfied with the product. Since being installed she's had to return to the installer to reset the system countless times because it sporadically goes off and engages its alarm while she's driving her car. Not only is that dangerous to her from being horribly surprised by the sudden alarm sounding off on the road, but it is a great inconvenience to have to take time to drive to the installer to drop her vehicle off to be reset. It has become so much of a burden that I recently learned that she has stopped using the system in its entirety which now eliminates the alarm system that I intentionally got for her safety, but also has made my gift to her a complete waste of money. I have been trying to find contact information on Viper to reconcile this issue, and this website suggests that I contact my authorized dealer that sold and installed the system. Well after being on the phone with them for an hour they were also unable to give me a phone number to contact Viper. At this point I am not sure how responsive I can expect a company that is so evasive to be.

10/10 recommend!! The only thing the app has stopped working

I purchased this online, it said it would fit my Mitsubishi outlander sport, when I showed up to my apartment that I waited over a month for they informed me that they couldn't install it on my car, extremely upset!

I purchased this for my fiancé as a Christmas gift. Unfortunately, it never worked. I told him to bring it back, but we didn’t have time in our schedule. Very disappointed.

Service was great but the remote start hasn't been working like it should. Will be calling store about it.

Best Buy has the worst customer service ever. I purchased this remote start which includes installation, had install date for 12/26, received call that tech scheduled to install was off due to covid, understandable and had rescheduled at another store by their representative who called from Olympia who scheduled at Lynnwood store for 12/28. Received call from Lynwood store that only two people do this type of install on Sunday and earliest can do would be January 24th. Can't wait for next call. This is not first bad experience with bad service, but it is last one, I am done with Best Buy, I will never step foot in their stores or purchase anything from them. This type of business deserves to go out of business.

Honestly not sure how to rate this because she won't be able to get it installed until mid February! This was a Christmas gift with free installation.

The app for this product sucks. I have had to email them 4 times because of it. Passwords are saved on my phone and it works for a few weeks then quits. They refule to answer. Dont wast your money.

The item may be very nice, but I returned it the day I bought it because Best Buy sold it to me in Parker CO and sent me for installation a half hour's drive to Aurora CO where I was told that I'd have to go home and wait weeks for an appointment. Why couldn't Parker have called Aurora for that info and saved me a lot of time?

My installer was great but it only has worked ONE TIME since I got it and I have attempted to contact the installer as he said to let him know of ANYTHING that goes wrong and keep getting corporate. SOOO unless I go to the store during open hours - I cannot use it. Hoping to get there sometime soon.

install was fine. problem is for the smartstart system it cost an additional $100 per yr or $300 3 yrs. now 4+ yrs later need a new module to upgrage to 5g network and have to pay for installation again. i would skip this system altogether not cost effective

So far I am not happy with my remote starter, Not works even at a distance. Need to more closer.

so far i cannot give a fair review as this system is not working. the Geek Squad either did not put it in correct, or mainly they never showed us how to operate the remote; therefore I am very disappointed with the whole system.

I'm not sure if the problem is with the product or the installation, which was included in the price. The back hatch of my car won't open with a key fob. Now i have to get someone else to fix this. I'll be asking for a refund

Bought this because the best buy web site said it would be compatible with my car. It isn't. Tried to talk to install dept at several best buys and no response. Tried in store to talk to someone, good luck!

Website says 1hr/30min - was told 4 hrs to install upon arrival Told I needed another part - I am not sure why this would not have been mentioned when I purchased the remote starter. Typical big box store.