Customer Ratings & Reviews

I purchased a remarked start to be installed on my vehicle back in November. I was very excited to get the installation scheduled back in the beginning of December. A few hours or so prior to my scheduled appointment in the beginning of December, I received a call from the installer at the Moore, OK location saying that the prior appointment had been canceled and I could come early. I live around 25 minutes in the town over from the store location and told him that I would head that way. Minutes away from arriving to said appointment, I receive another call from the installer who explained that they didn't receive an additional part that they need to do the install and that he would need to cancel my appointment and reschedule it. I found this very frustrating given the fact that he called me to come to my appointment early for me to almost be there just to cancel the appointment; however, I asked when the next availability was and found the only availability that would work would be the day after Christmas (December 26). I left my family Christmas early to drive over an hour back to the more location to drop my vehicle off. After dropping my vehicle off, I got an Uber to return home as the installer mentioned it could take 4+ hours. When I was seconds away from arriving to my house I once again received a call from the installer saying the part that they had received didn't include everything they needed to perform the service and that they would have to reschedule me. I at this point had wasted a day of vacation, lost meaningful time with my family and wasted additional money with driving repeatedly back to the store location. At this point I request to be refunded to to the amount of my time wasted. I unfortunately can not review the actual product due to Best Buy's installers being absolutely horrendous. I HIGHLY recommended if you decide to purchase this item you do it anywhere except Best Buy. I reached out to customer service to inform them of the mismanagement of the installers and can't say I was pleased with them doing nothing except directing me to another customer service team.

Love it. Bluetooth isnt what they say it is but can start with keyfob from inside stores

Very easy to use. Use with remote of the free app on your phone.

Best Buy installed with no issues. This was a Christmas gift

Purchased for my daughter as holiday present. Installers in Braintree, MA were GREAT. They did advise me that they had issues with this one drawing off the battery due to the bluetooth capability. My daughter was not going to use her phone to start car so replaced with non-bluetooth enabled one. She loves that one. Unit may be good but in cold New England weather did not want her dealing with a dead battery searching for bluetooth signal she will never use.

This car accessory makes my life easier.....and more comfortable on cold days! It is very nice to jump into a nice warm car, especially when your car sits out. It starts up easily. I have to remember to leave everything on in the car so the windows can defrost.... It is a little touchy & if I press the lock button twice it sometimes restarts the car & I have to turn it off.

Works great and staff members are great and to the point thank you

Had mine installed on my 05 gmc sierra 1500 in greenbay and they Were very professional and did an excellent job and product works great

Has worked perfectly even in the below zero weather we have been experiencing

I had great customer service and love the product I was advised to get by the mechanic.

Quick fast great installation. Everything works as it should no problems at all the installer was very professional

Easy use works good great for the winter having a warm car

Great customer service and knowledgeable installation lady.

very happy with this remote starter I highly recommend purchasing the two-way remote with this system. Additionally, the installer at Best Buy Grand forks was top notch.

I got this for the cold winter months. It has been a game changer. It does what I need it to do. I got this particular one for the app starting feature. Sadly that part of it doesn’t work. You basically have to be within 20 feet to use the app.

Excellent remote start works perfect for my needs. I want you to know your mechanic that installed it was phenomenal. Thank you. I will be using you again when I buy a better stereo.

Have used Viper on my other car. Got this Black Friday on special on line. Had an issue with a part being on back order but once it came in got the unit installed quickly and it works great. Wish it was a 2 way remote included but so far no issues with the unit starting from a distance.

Long range works great. Also added extender from Amazon to make sure it works through building walls, recommended by installer from another BB location. Only problem we have had is we think installer wired something wrong b/c doors are unlocked when it starts...so still need to go back to get this fixed. Car installed on was 2009 Acura. Directed Electronics 6867T XDR Xtreme Digital Range DS4

Works great! Very easy to use. Love having the remote start on icy days.

When I bought this online it said Geek squad installation. The installation was included and it didn’t cost anything extra. This remote start is great and you can even start it with a smart phone. Best deal from Best Buy.