Customer Ratings & Reviews

Typically I have gotten alarm system from dealer but this is a much better deal. Half the cost same product. Already recommended BB for auto electronics.

Very happy with this purchase. Works as advertised and I feel more secure

Well unfortunately i cannot properly review this product. Like alot of people, i was looking for a deal on a car alarm after the Thanksgiving Holiday.Thats how i came across this product. Well the store i purchased it from didnt install plus i needed a couple of more parts for the install. So we agreed to have everything shipped to the store that was going to do the install. Well that was the start to the dissatisfaction. I have patience. I say that because i could not get it installed until the end of December, basically a month away. So now im anticipating the install. First. Part of the order was sent to the store i made the purchase from which wasnt what was agreed to. We are all humans, we make mistakes. After calling the customer service number for assistance i ended up agreeing to pick it up due to the frustrating process it would of took to have it sent to the other store. Ok. Now my the other 2 parts i need for the install are in. About a week or so before my insall date but now im being notified if i dont pick them up, theyll be put bk in stock. So now i have to call customer service again to reschedule the pickup for the day of the install. Now, the day of the install. After arriving at the store and picking up my parts, I go around to the back of the store to the install part of the store. That is after i locate my mother whom followed me so i could drop off the car. In a nutshell after all this I'm told, " we basically can install this system on your car due to certain variables". Ive never felt so let down and frustrated before. I mean this could of been told to me when i purchased the system. I believe the installers need to be more involved in the selling of your alarm systems. I have more to say but I'm actually tired of typing. Feel free to get in touch with me. Thankyou

Excellent help, excellent technicians, excellent job performed, everything was perfect

The issue is with the installation and customer service. Waited almost four hours for install, and when it was complete, the technician tried to rush the demonstration of how it works. I’m glad I verified before I left bc the keyless portion worked on and off. I told the technician who told me well at least you can still use your key to open the door. I said that defeats the purpose of purchasing a keyless remote. Wires were hanging loose underneath and worse off they tried to back pedal and say that my power locks were already sticking prior to install. I showed them their own paperwork which showed pre inspection that the locks were good to go. The only solution they offered was to remove alarm and give me refund. Now I’m stuck with a full priced item that works half of the time. Never again at this location.

Excellent alarm. It sets off when I push on the truck.

My granddaughter was very pleased to receive this as a gift for Christmas. Very reasonably priced. Great value for the money. Excellent item to have in cold climates.

Need better seating accommodations for customers who cannot just leave there vehicle and return later to pick it up when the installation is completed.

I would recommend this product and place to people due to it’s service and quality.

Goes off pretty much every time a vehicle drives by. No setting to reduce sensitivity. Wish I could return it. Worthless.

Comes with a spare remote and a bright blue LED that unmistakably lets you know the alarm is armed. Going strong for over a year now.

I’m very happy with this alarm system , is very convenient

Great product at an excellent price! Installation by the Northbrook store was perfect!

This alarm is really good I can finally sleep at night

Viper has a good reputation. I’ve been using them for years! I’m glad I choose Viper again.

The installation done by Best Buy took so long. Involved me coming back several times only to find it was not done. I even waited for 4 hrs in the store waiting for it to be finished. Instead of paying for a ride home and then back to pick it up. It also started malfunctioning intermittently after about a year after I got it.

Bought system for my new Tacoma Install was very professional

Have to wait until I get it install than I can make the review

The viper brand name says it all. Love the ignition kill while alarm is set. Code hoping so it cant be cloned, totally awesome.

This item has not been installed as of this date. I have an appointment on October for the install.