Customer Ratings & Reviews

Is a excellent product because work quicky and is a efficient

My product does not work as advertised, or as my mechanic indicated it should. The Viper does not seem to be working properly. My car was hit hard enough to damage it at least three times and the sensor never tripped. The alarm also does not trigger when I open the rear passenger doors. If I open the front door when the alarm is set, I'm usually in the driver's seat and almost buckled by the time the alarm goes off. Seems like an enormous waste of money, not to mention the time I put in to having it installed. This alarm is not very loud. I was told I should be able to change the sensitivity settings on the alarm. However, I was not given the installation instructions after install, and no other manual other than "this button sets the alarm and this button turns it off." I'm utterly unimpressed, disappointed, and a little disgusted.

Viper is a awesome car alarm. This is the second one i buy from bestbuy. I really recommend it to everyone.

Still going strong in 2022. I've been told they trying to move away from vipers

Wont work on any European vehicle.installers call the day of installation to let me know they can’t install it and that they dont know why the website allows customers to order it for certain vehicles.

Best Buy alarm install rich was polite, professional and ran the shop alone.

my system was installed properly. I will need to go back. when calling to reschedule the instillation dept. was closed and they referred me to Union City. hopefully they will have an opening

Useless, I set alarm and can climb into bed of truck, jump up and down and still not trip alarm. Viper 0 stars, installer 5 stars.

First its Not very loud. The process was annoying because the lack of employees and communication. Then after exactly 3 weeks the alarm stopped working and popped a bunch of fuses and left me and my wife and mother in law stranded in an intersection for hours until the tow truck arrived. Then best buy said it wasn't their fault.

Item works good, installation was terrible. Best Buy installed it, hanging wires, missing screws left on the floor. Not happy with the poor quality of installation!

Best Buy was unable to install this product. I tried but was unable to install it as well. Now it just half installed in my car not functional.

Install took 5 hours and I didn’t get a receipt or operating manual