Customer Ratings & Reviews

It became a difficult gift to give. The sales associates did not have knowledge of the product when they sold it to me. I brought it in for installation 30 days later to Geek Squad (the earliest appointment available) and it was not the right product. Best buy did not want to refund because it was opened (by their employees) and it exceeded the return policy date (this was the earliest day Best Buy had available). I am extremely dissatisfied with the whole process. I brought the vehicle to Sounds Good in Bridgeport, CT and it was completely easy to get the correct product installed.

The app fails to launch on android or iPhone I've tried both when app does launch it only will start my car 30% of the time defiantly not worth it

I had this installed on Friday , picked up the car on Saturday and didn't use my car on Sunday. Went out on Monday to leave for work and my car was completely dead. Since the car is 10 months old I knew it wasn't the car. I went back to best buy and Ryan spent quite a while checking connections on the whole remote system I left with the remote start connected and the smart start disconnected. He asked me to drive it for a while without the smart start. I have had no problems since. It could be that I received a bad module. Hopefully the next one will work as advertised

I don't usually take the time to write reviews and to be honest this is my first one. I was so disgusted with the purchase of this unit I thought I would give my honest opinion. It works don't get me wrong, but it only 5% of the time. The Iphone app is flakey, slow and sends you error after error messages. I had this unit for 3 days and it worked twice out of the 20 times I tried it. Gives you command errors and it will randomly say incorrect password even tho you didn't touch it. Morning times it will never work. Viper refunded the $99.00 no problem for the 3 years of service, probably b/c they know it is useless. I returned the device and BB took it out no charge. Read the reviews on the Iphone app store it will tell you the same thing. Don't waste your time or money...

Great concept; however, the product works fewer times than it actually works. Without exaggeration, if the device worked 40% of the time I am being generous. I purchased an add-on for a previous Viper Remote Start and a complete unit for my other car using Android phones (Sprint Epic/HTC Hero). Unit keeps give error messages. BB is uninstalling and company is refunding my full service plan. I was unable to determine any correlation of problem such as weather, cell signal strength, distance to vehicle, building construction; heck, I even stood next to the car on a clear sunny day.

I have the Viper 5901 alarm w/ Smartstart. The Alarm is great. The Alarm Trigger is great. The Smartstart app is really buggy. It doesn't work half the time and I am being literal. You'll have to pay for the SmartStart App for Androids phones with a 3 yr Contract. I thought it would be a good deal but since it doesnt work, its a pretty bad deal. Their customer service is pretty bad as well. So not professional in any sense. Basically,it feels like they want your money, and they don't care about their customers. Try visting their website mysmartstart.com and go their FAQ's b/c it seems Iphone's are having problems as well. Most of the problems that have occurred happened when the 2.3 update came out. Sorry this so negative, but its a big hassle trying to make this thing work. I hate carrying my keys.

Very disappointed. Works about 25% of time. Customer service is very slow with their responses. After months of it not working properly I contacted customer service about it not working, they emailed me back over a week later saying they were sending the case to their technicians and it's been over 2 weeks since I've heard anything else. I would give it zero stars if I could. Do not waste your money.