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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1318 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,318 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geed squad fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clint was great right through the whole process. He fixed everything and I will be asking for him in the future. Very happy with his service. Give him a big raise in pay. John

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with no problems. The geek guy new what he was doing and solved all problems in a hurry. Left the site clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped dad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricky and his team in Montgomery were very helpful and respectful to my 85 year old father!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were on time, knowlegable, taught us how to use equiptment, answered all our questions in a friendly manner. I have and will continue to advise others to use this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fixed virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service and very knowledgeable and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Orlando is amazing. A great asset to the Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evaluation of my Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had taken my HP laptop in for service as I was concerned about using it since it had sat on a shelf for a couple of years. They eval'd the laptop and said it's ok to use but the battery is not holding it's charge very well, so I should consider replacing if I'm keeping the laptop. I needed a new power cord and was taken over to the desk where they could assist me with that. Service 'Tech' ADAM at that desk was very polite, efficient and helpful. Due to his expertise, I was on my way home in no time. Great Service! Great Geek Squad and Service as well. Thanks to ALL!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK SQUAD scrubs PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent scrubbed PC for viruses. He found no real issues but peace of mind worth effort and cost. Actually, very reasonably priced.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Geek squad member was great. Super friendly and pr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad was super frustrated with his computer…things weren’t working and when the geek squad member came he fixed everything showed my dad how to use certain things he was just really great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop virus removal done by tech guy in my home. Was gracious and affable. May need more work on laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Geek Squad Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad appointment was a great service on my old computer. He removed unwanted programs and removed virus threats. Also installed Virus & Malware program to protect my computer. I am 100% happy with “Geek Squad Services” !!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Matt repaired a computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt expertly repaired a glitch in my computer and set it back up to run more efficiently than ever. I couldn’t be more pleased with his work. I was very impressed with his professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Geek Squad removed a virus from my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed the virus on my computer & cleaned it up. He did this in a timely manner and was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a necessary computer fix that the technician accomplished quickly and efficiently. The extra information I received was great, too!

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    My Desktop PC has a friend in the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so very pleased with my Geek Squad Agent Mario's eventful and successful visit. He took care of the many problems I was not able to resolve. I have great respect and much gratitude for Best Buy and their Geek Squad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My repairman was very easy to understand and explained every thing he was to do.After completing he made sure that I was satisfied with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment was easy to make - agent arrived on time and explained everything that was needed - repair was quick - service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad scanned my desk top computer and remove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad members scanned my desk top computer and efficiently removed intrusive programs placed by scamers. The squad were professional and knowledeable. Dr

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Excellent computer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent helping me install a new computer. I will continue to call them when I need their help!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Synchronizing laptop to cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul came with a positive attitude and was able to connect my Comcast Outlook account to my iPhone using a Google account which was something several other people were not able to do.

    I would recommend this to a friend
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