Customer Ratings & Reviews
- SKU:
- 7857401
Customer reviews
Rating 4.7 out of 5 stars with 1354 reviews
(1,354 customer reviews)to a friend
Customers are saying
Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Service
Rated 5 out of 5 stars
Excellent computer help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did an excellent helping me install a new computer. I will continue to call them when I need their help!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Evil Hacker Gone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, your agent, Shawn Kiehl, is a technical genius. Had my computer (mostly) working for the first time since the total hack situation. Expect Geek Squad to finish the job on Wednesday, Nov. 11th. Thanks !
I would recommend this to a friend Rated 5 out of 5 stars
Greek Squad Kevin Green got things running .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having trouble with Malwarebytes when I got on my computer. It would take a long time (up to 5 minutes) to get on board. I also lost the premium upgrade from Malwarebytes. When I was finally on and checking my email, Malwarebytes would come on and scan. It ended in a free-up. I would shut the computer down by pressing the starting button on the desk top for 10 seconds. I then restarted and it worked but it was very slow. Kevin Green removed McAfee and Malwarebytes from my computer and reinstalled Malwarebytes. He then installed the premium Malwarebytes. He then got it running and it has been running as it was when it was first installed.
I would recommend this to a friend- Pros mentioned:Service
Rated 5 out of 5 stars
Geek Tech problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was so nice with the tech on 8/3. Thank goodness finally straightended out on my other accnt via Outlook & Microsoft Edge plus a few other problems.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Computer Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did a great job in getting my computer cleaned up. Very helpful.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Computer working with internet now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With much perseverance, our computer is working just fine and we are on the internet. Thanks to the Geek Squad for their patience.
I would recommend this to a friend Rated 5 out of 5 stars
clean up computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clean up and install Windows 11 on computer. Removed all viruses. Performed a back up.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fix our desktop computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad Brian Jackson Junior Fixed start desktop computer explained everything very well was such a gentleman very helpful
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
They Helped.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job for me. Would use them again. Thank you.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad Security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always feel safe and secure with them checking my computer.
I would recommend this to a friendRated 5 out of 5 stars
The Geek agent was very proficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very friendly, knowledgeable, and professional.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my computer and patiently showed me how to ;navigate it. He was calm-friendly-very helpful.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Quality Service with a Smile!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very knowledgeable, courteous and professional. She resolved the issues with my computer and was very helpful.
I would recommend this to a friend - Pros mentioned:Virus removal
Rated 5 out of 5 stars
Geek Squad did the work necessary quickly efficini
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the Geek Squad cleaned the viruses and took off all ads. I'm very satisfied with their work. I'm so glad I am a member
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Fix computer issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was very knowledgeable and thorough. He was also very polite. He gave outstanding customer service and took care of all my issues.
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
RLH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service . Very helpfull Used a different way of hooking my Bose Sound System up which made it better.RLh
I would recommend this to a friend Rated 5 out of 5 stars
Lenavo desktop computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent removed the unwanted hardware and checked out the computer.
I would recommend this to a friendRated 5 out of 5 stars
Cleared computer of viruses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. He was thorough and explained everthing to us.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Agent Richardson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Richardson was professional, courteous and kind. He is an asset to the Geek Squad of Best Buy.
I would recommend this to a friend Rated 5 out of 5 stars
I'm Back-Thank-You Colt & Chad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service! Colt & Chad. Colt excised the bad stuff and Chad assisted.
I would recommend this to a friend