Customer Ratings & Reviews

Agent was just wonderful, had the knowledge and was able to explain how and what he was diong .will use Greek Squad again if needed.

The Geek Squad member quickly assessed the problems with my computer, and brought it back to usable condition. I think it will hold out until I get a new one in the next few months.

Courteous, knowledgeable technician, who called ahead of appointment and arrived on time. He took time to answer all my questions, and gave me pointers for prevention of problems in the future.

Excellent as always. Alex is always professional and sets to work with authority. He finds the issues and corrects it.

Great service. Wish it had been quicker from the time I needed until they were able to provide.

Kyle Lehor of the Geek Squad fixed my laptop that had a nasty Phishing problem with the rotten hackers. Thank ou Kyle.

The agents went through my computer and removed anything that I was concerned about

After taking lap top, phone and I pad into the store 4 or 5 times for repair and leaving it to have new hardware installed and general maintenance, I still could not print on any of my apps or access the system on my lap top. Requested a tech to come out for in-home service. The tech was punctual, seemed to have knowledge of my equipment and appeared to be concerned with my problems. He diagnosed the problem quickly and repaired the computers as well as the printer. He also gave me some tips about the systems. I was very pleased with his work ethic and overall repair.

Excellence, friendly they know what they are doing and always anxious to do the best for customers.

Knowledgeable, made me feel comfortable as I asked several questions. Arrived as scheduled.

A tech by the name of Mike was sent out of his district to my home to reinstall a Vizio sound bar not working the right way. He was so sympathetic to my problem that he calmed my nerves and admitted it was not installed properly in the first place. He then went to work fixing the problem while kindly talking to me and assuring me my problems were over. He is tech smart, very customer friendly and I wish that he worked out of my area because he is a class act great for me and Geek Squad. Thanks to Geek Central for choosing him to fix my problem, and please give him a pat on the back if not a raise.

This is a rather long explanation. On a scale of 1-10, initially you were a 10. During the course of five interactions spread over a month you had fallen down to a 2. Having said that, the last in-store folks who did a good job recovering my data may have raised it to a 6. The last gentleman who helped me was Andrew. He was exceptional, and I moved your rating up to probably an 8. The real issues included the length of time it took, and several who may have not been up to par. Even though it was frustrating and took so long it was well worth the cost of the service.

Professional, friendly, fixed my problem. The young man who came was so nice!!! I will call again if I have an issue.

Geek Squad had recently installed a new entertainment system in our home. The new TV required a calibration. Routine. Not so routine to do as it required a very knowledgeable person to perform. Corey was a superior technician. The process took several hours with very sophisticated eqipment. Tedious. But Corey was very capable. He is a dedicated and very thoughtful person who takes his job seriously. He made this very detailed procedure appear to be a breeze. Many kudos to Best Buy for providing this quality of tecnical service.

Ron was fantastic. He was knowledgeable, efficient, very understanding and kind to my disabled family member.

Very friendly, professional, punctual, and knowledgeable.

I appreciate BEST BUY Geek Squad and an in-house technician to get my computer up and running. You have always been prompt with your appointments and I appreciate your hard work. I look forward to many years to come of our business relationship! A brief note to thank you for the excellent service. I'll recommend Geek Squad service to anybody. It's worth having BEST BUY TOTALTECH YEARLY SUBSCRIPTION. Hisako Lisa Evans 214 Shadow Hill Cir Pittsburg, CA 94565

Agent Ryan was on time for our appointment, extremely courteous and professional and worked on several computers & peripherals. He answered all questions and handled all issues. Everything was resolved with this visit. We have the Total Tech Service and felt the Agent visit to our home was much better than trying to tackle computer issues in the store. So far, we are very happy to have this service and will probably use it again for an install at home.

Jimmy was fantastic, very helpful and knowledgeable. He was able to offer great suggestions to improve our computer and internet.

The agent was excellent, came on time and was very thorough. Good followup after the visit! Everything is working perfectly!