Customer Ratings & Reviews

The Geek squad members scanned my desk top computer and efficiently removed intrusive programs placed by scamers. The squad were professional and knowledeable. Dr

excellent service and very knowledgeable and informative

Yes, your agent, Shawn Kiehl, is a technical genius. Had my computer (mostly) working for the first time since the total hack situation. Expect Geek Squad to finish the job on Wednesday, Nov. 11th. Thanks !

Orlando is amazing. A great asset to the Geek Squad!!

The technician was punctual. He completed the evaluation and checked all the computer system to make sure all were operating correctly. Very informative. Very knowledgeable. Very polite.

Appointment was easy to make - agent arrived on time and explained everything that was needed - repair was quick - service was excellent.

He was very knowledgeable and thorough. He was also very polite. He gave outstanding customer service and took care of all my issues.

Excellent service. Very satisfied with the service I received.

The tech was very knowledgeable…removed a virus from my computer. All my information was saved,…working great.

The agent was very knowledgeable, courteous and professional. She resolved the issues with my computer and was very helpful.

laptop virus removal done by tech guy in my home. Was gracious and affable. May need more work on laptop.

The agents were knowledgeable and thorough. Will definitely use this service again.

Very attentive and knowledgeable Help me get my desktop setup and showed me how to operate desktop.

Came to our location. Was respectful and professional. Answered all of our questions and gave us a solution to each problem.

the geek squad cleared a virus and installed a antivirus on my computer it works fine now

Very friendly, professional, punctual, and knowledgeable.

Removed viruses and cleaned up my computer. Great job; screen is clear and all popular icons are in place

My technician (Joseph) was on-time, polite, friendly, and respectful. He ran several diagnostic tests and kept me apprised of what he was doing, as he was doing it. When everything was completed, he was just as friendly and polite leaving as he was when he arrived. We did a test run on the equipment and everything worked just fine. So far, it is still working fine. I am so happy, pleased and grateful for Joseph and his part of the Best Buy Geek Squad, Springfield, IL!

We were very pleased with the technician Justin Pierson. He was on time and put his shoe covers on to keep our rug clean. He came to install a TV and set up the remote. He explained the use of the remotely very clearly and made it simple to follow. He had extenders in his tool bag so we could mount the new TV directly to the old mount which indicated he was prepared. He solved the problem with our old Sony TV that we bought from Best Buy about 4 years ago. We couldn't get audio on Prime movies and many people had tried to help us solve this problem. Justin was able to solve this for us!!

My compliments. My agent (Sean) was remarkably swift, dedicated, and accurate in his suggestions. I hope wherever you are that you get someone like him to help you out.