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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1343 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,343 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    What amazing service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and thorough. Will definitely use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Excellent Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very satisfied with the service I received.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    computer clean and I could install it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed viruses and cleaned up my computer. Great job; screen is clear and all popular icons are in place

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    geek squad fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad cleared a virus and installed a antivirus on my computer it works fine now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who took of my installation were definitely pros. I appreciated their time and assurance that all was working as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    He found the trouble and fixed it plus made sure c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, explained everything to me, what was wrong, fixed it. Very knowledgeable and explained to me in a way that I understood. Would love to have him here again if and 1hen I need it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The system update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individual who came to service my equipment was truely knowledgeable of the equipments. I m very happy with Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and follow-up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person was really great. She did her best to diagnose the problem and attempt to resolve it. She showed me exactly what I could do as a next step (reset Windows 11, wiping my machine). She gave me her mobile number so I could text her if I had to do that -- I did. Unfortunately, that didn't work, either, so she spoke to her manager and they agreed that the computer has a unresolvable defect. I'll head in next week to swap out for a new laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    GEEK did primary check and helped with a number of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Wish it had been quicker from the time I needed until they were able to provide.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad Computer Maintenance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member quickly assessed the problems with my computer, and brought it back to usable condition. I think it will hold out until I get a new one in the next few months.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, professional, punctual, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    having my Geek back to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a relief it is for me to have my Geek on-site to review all of my equipment stability and make recommendations to keep it in great working order. I am not technical so I can't tell you how he cleaned the files and trash that I had built up since the shut down. But he indicated that my system is in tip top shape. Because I am a Realtor I rely on credibility, efficiency and reliability. I get all of that to meet my needs to remain in business. He even recommend hardware to add to my need to communicate better with all of the Zoom meetings that are necessary to stay in touch with my Real Estate world. Thank you Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squard set up my printer, reset computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was just wonderful, had the knowledge and was able to explain how and what he was diong .will use Greek Squad again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad was excellent as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent as always. Alex is always professional and sets to work with authority. He finds the issues and corrects it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Mister

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, made me feel comfortable as I asked several questions. Arrived as scheduled.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence, friendly they know what they are doing and always anxious to do the best for customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly professional and a very detailed knowledge of operating systems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad fixed my laptop fast!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle Lehor of the Geek Squad fixed my laptop that had a nasty Phishing problem with the rotten hackers. Thank ou Kyle.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Got my pc back running quickly and accurately.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    prompt in home computer service;

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, knowledgeable technician, who called ahead of appointment and arrived on time. He took time to answer all my questions, and gave me pointers for prevention of problems in the future.

    I would recommend this to a friend