Customer Ratings & Reviews

The Geek Squad person was really great. She did her best to diagnose the problem and attempt to resolve it. She showed me exactly what I could do as a next step (reset Windows 11, wiping my machine). She gave me her mobile number so I could text her if I had to do that -- I did. Unfortunately, that didn't work, either, so she spoke to her manager and they agreed that the computer has a unresolvable defect. I'll head in next week to swap out for a new laptop.

The individual who came to service my equipment was truely knowledgeable of the equipments. I m very happy with Geek squad.

The agent checked my computer thoroughly for viruses, etc. He took time to thoroughly understand problems I had been encountering. All in a pleasant and professional manner. Good job!

Great service. Got my pc back running quickly and accurately.

Great service. Wish it had been quicker from the time I needed until they were able to provide.

Although I was trying to avoid carrying my all-in-one desktop into the store the agent that came out was knowledgeable and helpful and directed me to a store location that has taken really good care of me/my computer.

Knowledgeable, made me feel comfortable as I asked several questions. Arrived as scheduled.

Wilson saved us! He was able to fix our main computer. It took him 2 hours, but he did it. I would recommend Wilson to anyone that needs help.

The Geek Squad member quickly assessed the problems with my computer, and brought it back to usable condition. I think it will hold out until I get a new one in the next few months.

Polite, explained everything to me, what was wrong, fixed it. Very knowledgeable and explained to me in a way that I understood. Would love to have him here again if and 1hen I need it.

Excellence, friendly they know what they are doing and always anxious to do the best for customers.

The agent left unexplainable labels. I had to ask out side help and was able to remove one label. ON other label repeat appearing. daily.

Great guys . We’re on time and very efficient , polite and courteous.

Excellent as always. Alex is always professional and sets to work with authority. He finds the issues and corrects it.

Agent was just wonderful, had the knowledge and was able to explain how and what he was diong .will use Greek Squad again if needed.

Kyle Lehor of the Geek Squad fixed my laptop that had a nasty Phishing problem with the rotten hackers. Thank ou Kyle.

Excellent service! thank you. A+ grade. Very good at their talaents!

What a relief it is for me to have my Geek on-site to review all of my equipment stability and make recommendations to keep it in great working order. I am not technical so I can't tell you how he cleaned the files and trash that I had built up since the shut down. But he indicated that my system is in tip top shape. Because I am a Realtor I rely on credibility, efficiency and reliability. I get all of that to meet my needs to remain in business. He even recommend hardware to add to my need to communicate better with all of the Zoom meetings that are necessary to stay in touch with my Real Estate world. Thank you Geek Squad.

Agent quickly solved my problem, cleaned up my computer from unwanted files, cleaned up virus problem. Very satisfied !!!

I appreciate BEST BUY Geek Squad and an in-house technician to get my computer up and running. You have always been prompt with your appointments and I appreciate your hard work. I look forward to many years to come of our business relationship! A brief note to thank you for the excellent service. I'll recommend Geek Squad service to anybody. It's worth having BEST BUY TOTALTECH YEARLY SUBSCRIPTION. Hisako Lisa Evans 214 Shadow Hill Cir Pittsburg, CA 94565