Customer Ratings & Reviews

The agent removed a virus. The agent also cleaned out old files.

We're really glad that we got this service package! We have used it several times and having it has saved us a lot of money. The geek squad is great-they are terrific for any problems we have had and are very helpful and qualified. They have always been very courteous and knowledgeable when we have needed them. Having this service is the only way to go!

This is a rather long explanation. On a scale of 1-10, initially you were a 10. During the course of five interactions spread over a month you had fallen down to a 2. Having said that, the last in-store folks who did a good job recovering my data may have raised it to a 6. The last gentleman who helped me was Andrew. He was exceptional, and I moved your rating up to probably an 8. The real issues included the length of time it took, and several who may have not been up to par. Even though it was frustrating and took so long it was well worth the cost of the service.

After taking lap top, phone and I pad into the store 4 or 5 times for repair and leaving it to have new hardware installed and general maintenance, I still could not print on any of my apps or access the system on my lap top. Requested a tech to come out for in-home service. The tech was punctual, seemed to have knowledge of my equipment and appeared to be concerned with my problems. He diagnosed the problem quickly and repaired the computers as well as the printer. He also gave me some tips about the systems. I was very pleased with his work ethic and overall repair.

The agent was excellent, came on time and was very thorough. Good followup after the visit! Everything is working perfectly!

Jimmy was fantastic, very helpful and knowledgeable. He was able to offer great suggestions to improve our computer and internet.

Courteous, knowledgeable technician, who called ahead of appointment and arrived on time. He took time to answer all my questions, and gave me pointers for prevention of problems in the future.

Mounted my tv, quickly! Did so without any problems. Had confidence doing their job.

I was pleasantly surprised that the Field Geek Squad came on time to my house. He was polite and answered all my questions. He explained what and why he was doing or checking on different sites to make sure they were safe from hackers.

Geek Squad - they notified me they will be at my hose 15 minutes. Right on time came in with mask on and booties what a professional Young man. He setup my computer and installed my email and VPN and software to protect my computer. He made sure we understood how to operate the system before he left. What outstanding group of young people. This is why I always buy from “BEST BUY” great people and products.

The agent hooked up my Roku and helped select networks and taught me how to operate it.

A tech by the name of Mike was sent out of his district to my home to reinstall a Vizio sound bar not working the right way. He was so sympathetic to my problem that he calmed my nerves and admitted it was not installed properly in the first place. He then went to work fixing the problem while kindly talking to me and assuring me my problems were over. He is tech smart, very customer friendly and I wish that he worked out of my area because he is a class act great for me and Geek Squad. Thanks to Geek Central for choosing him to fix my problem, and please give him a pat on the back if not a raise.

Agent Ryan was on time for our appointment, extremely courteous and professional and worked on several computers & peripherals. He answered all questions and handled all issues. Everything was resolved with this visit. We have the Total Tech Service and felt the Agent visit to our home was much better than trying to tackle computer issues in the store. So far, we are very happy to have this service and will probably use it again for an install at home.

geek squad connected printer to laptop and cell phone. Was very professional, and through. Knew what he was doing. No wasted time or problems.

Geek Squad had recently installed a new entertainment system in our home. The new TV required a calibration. Routine. Not so routine to do as it required a very knowledgeable person to perform. Corey was a superior technician. The process took several hours with very sophisticated eqipment. Tedious. But Corey was very capable. He is a dedicated and very thoughtful person who takes his job seriously. He made this very detailed procedure appear to be a breeze. Many kudos to Best Buy for providing this quality of tecnical service.

Agent came in and cleared things up right away. Went quickly.

Did a great job for me. Would use them again. Thank you.

The gentleman who came out was extremely nice. He answered all my questions. He installed our printer and help set it up. We have had nothing but very kind people who have came to our house. We really enjoy the work they do and act like they have all the time to answer our questions. I would recommend the Geek Squad to everyone I know. It is well worth the money. We are so pleased. Thank-you!!

the geek squad tech arrived well within the time scheduled. quickly resolved my problem and explained some of the hacker's tricks that I fell for. I was completely satisfied with this service and commend the technician for his abilities to solve this problem and explain it to me in terms I could understand. I highly recommend the geek squad.

Very pleased with service call for TV and computer. Technician identified problems and resolved them.