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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,354 reviews
  • Rated 5 out of 5 stars

    Great personality and helped me alot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person cleaned up my computer and got the bugs out in record time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan and Michael were excellent. Very professional and polite. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and knowledgeable service. He was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the professional experience and services he was very professional and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad agent knowledgeable and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and quickly assessed my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gon. Cell.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone was right on time, representative very professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    GeeK Squard Solved Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent called and arrived on time - was very professional and did excellent job

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tech was able to retrieve photos from my old compu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was able to handle my concerns in a quick and professional manner.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Agent investigated and solved problems in my syste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved several problems I have had since my new computer was installed a few months ago.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THESE GUYS. I CAN COUNT ON THEM TO GET IT DONE AND GET IT RIGHT AND THEY ARE ALWAYS ON TIME. THANKS GEEK SQUAD. Bj Chamberlin

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installer was perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the rep set up our sound bar. He was friendly, professional and great knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    In home visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent evaluated my computer and does it up. He also explained what he was doing very clearly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless I missed the receipt for my purchase for the renewal of the Geek squad I do not have it. The tech that came out to fix my computer alerted me to my expiring subscription to the Geek Squad and signed me up for renewal with s month credit. I gave him my main credit card and I have yet to receive a receipt. Otherwise he did an exceptional job restoring my computer to a working condition and verified for me that my computer was not infected anymore. The safety protocol that the Geek squad uses is excellent. Please let me know the status of my geek squad membership. Thank You.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent patiently answered all of our questions and took care of our problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed email issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was professional. He fixed my email quickly. He also cleaned up my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my conputer and hooked up my vcr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Services rendered are always completed quickly and ready to use in a short time, making it possible for me to continue my work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad is a sure win.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. Professionalism at its best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    repair done well so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved problems though I had to wait 2 weeks for the appt.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good cleaning up of computer problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was well trained and knew what my problems were. He cleaned everything up very neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wilson saved us! He was able to fix our main computer. It took him 2 hours, but he did it. I would recommend Wilson to anyone that needs help.

    I would recommend this to a friend