Customer Ratings & Reviews
- SKU:
- 7857401
Customer reviews
Rating 4.7 out of 5 stars with 1354 reviews
(1,354 customer reviews)to a friend
Customers are saying
Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
CHECKED MY NEW hp PRINTER AND MADE ME FEEL CONFIDE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i FELT VERY SATISFIED WITH MY SERVICE WITH THE GEEK SQUAD. THANK YOU FOR THE FOLLOW UP.
I would recommend this to a friend Rated 5 out of 5 stars
Very happy with service provided by Steven.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used Geek Squad service for years. Very happy with agent Steven. I AM NOT HAPPY WITH BEST BUY STORE. SAID I DIDN'T HAVE CONTRACT & SOLD ME A NEW CONTRACT FOR SERVICE & TREND MICRO WHEN I ALREADY HAD CONTRACT PAID THROUGH 6/3/2020. DID NOT RECEIVE CREDIT FOR 6 MONTHS OF CONTRACT ALREADY PAID FOR. REASON GIVEN "IT'S NO LONGER A VALID CONTRACT". LEGALLY I THINK I SHOULD HAVE BEEN GIVEN 6 MONTH CREDIT. IT'S NOT THE CUSTOMERS FAULT CONTRACT WAS CHANGED. THAT'S CALLED DOUBLE BILLING FOR SAME SERVICE.
I would recommend this to a friendRated 5 out of 5 stars
Happy senior citizen now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnificent work/fix because at these temperatures 100 degrees in may/june
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Geek squad cleaned my computer from viruses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent support. Knowledgeable, and helpful. Also helped me to clean very old files
I would recommend this to a friend - Pros mentioned:Virus removal
Rated 5 out of 5 stars
Geek Squad saved my data from a Thanksgiving hacke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did just what I hoped and communicated multiple times during the repair of the virus infection process.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cleaned up computer after being compromised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job, answered all our question, explained everything in detail..
I would recommend this to a friend Rated 5 out of 5 stars
Geek squad helped dad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ricky and his team in Montgomery were very helpful and respectful to my 85 year old father!
I would recommend this to a friend- Pros mentioned:Virus removal
Rated 5 out of 5 stars
checked and backed up quickly and well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech cleaned up all, installed webroot, started back up and set up for future back up, went over all and asked for further needs. very thourough
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Satisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded my files, etc. from old computer and got me up and running again!
I would recommend this to a friend - Cons mentioned:Hard drive
Rated 5 out of 5 stars
Device Diagnostic & Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did the best he could on the computer. He told us our hard drive was about to go out.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Whatever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alexy (?) transferred my Win 10 Outlook files to my new Win 11 computer thus saving all saved messages. He is very efficient and woks quite fast.
I would recommend this to a friend - Pros mentioned:Virus removal
Rated 5 out of 5 stars
Geek squid was very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent cleaned up both of our laptops and printer. He was very patient an answered all of questions
I would recommend this to a friend Rated 5 out of 5 stars
Smooth installation by Geek Squad agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the in home set up by a Geek Squad agent went smoothly. agent was knowledgeable.
I would recommend this to a friendRated 3 out of 5 stars
Remotely remove viruses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was unable to check my computer for viruses remotely, so my only option was to bring it into the store. I chose not to do this as it is a desktop I-Mac and way too heavy and bulky to transport it. Even though the man was unable to work his magic, he tried various ways to solve thee problem. I gave him 3 stars for trying.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Mesh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was helpful and knowledgeable. Recommended, procured, and installed a solution to our problem.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad is the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was efficient and effective. Answered our questions understandably.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Computer problems solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped get my computer up and running correctly. He solved all of my problems with my computer!
I would recommend this to a friend Rated 5 out of 5 stars
I now have a computer updated tp Windows 10.1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took quite awhile for the process of downloading windows 10 to update my computer, but the Agent was a very patient individual and finally completed the process. which made me very happy to have him come into my home and update my computer.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Fixed My Computer Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Carlos is AMAZING. Extremely helpful, thoroughly explained what he was doing, answered additional questions I had, Along with solid recommendations of what the next step should be with my home IT system. That I want to improve upon. Very courteous, always on time.
I would recommend this to a friend- Cons mentioned:Operating system
Rated 5 out of 5 stars
Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshoot/repair personal computer (very slow operating). Outstanding professional service!
I would recommend this to a friend