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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,354 reviews
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Geek Squad checked computer for possible hack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer issues possibly hacked. The gentleman who came was very personal, helpful, courteous and explained some things we were not aware.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Geek Squad cured all of our problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad removed a virus from my computer, solved a problem that I was having with my TV. What a team!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    did the job quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent spent a short time but fixed the problem that we lived with for almost a year. Great job HIGHLY RECOMMENDED

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Geek Squad repaired my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a geek squad person out to repair my computer and he was able to fix the issues I was having.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Three computers in house to fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came to the house and fixed all my issues quickly, efficiently, and with a friendly disposition. Very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Set up desktop and reconnected printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did what I needed. Very friendly and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All the help the geek squad for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was a great big help, they showed me all I need to work my computer. With out them I don't know what I would have done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad brought my computer up to speed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best on fixing my computer the speed now is super fast

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowledgeable and patient. Gold!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I didn’t purchase anything I had service and it wa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t purchase anything I had service and it was excellent

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Cumputer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was professional, courteous and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan was a great representative for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan Correa was very helpful and did a wonderful job clean- ing my computer..He was very patient and explained every- thing that he was doing.. And was positive.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    geek squad technician got my computer back running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    same agent cleaned out my computer from virus and helped me get the computer back online

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad was prompt and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is working well now, and Joe did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my laptop and printer.And everything is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus All-In-One Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expedient, friendly, knowledgeable and fixed the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time, listened to our needs/requests for our computers and did a great job implementing them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omar cleaned up my wife's computer - got it humming - and also got it "talking" to our printer.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Geek Squad helped me use my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was explaining things to me that I needed to know.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Problem solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and solved the problem I was having.

    I would recommend this to a friend