Customer Ratings & Reviews
- SKU:
- 7857401
Customer reviews
Rating 4.7 out of 5 stars with 1331 reviews
(1,331 customer reviews)to a friend
Customers are saying
Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Smooth installation by Geek Squad agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the in home set up by a Geek Squad agent went smoothly. agent was knowledgeable.
I would recommend this to a friend- Pros mentioned:Virus removal
Rated 5 out of 5 stars
Geek Squad saved my data from a Thanksgiving hacke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did just what I hoped and communicated multiple times during the repair of the virus infection process.
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Set up desktop and reconnected printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did what I needed. Very friendly and personable.
I would recommend this to a friend - Cons mentioned:Hard drive
Rated 5 out of 5 stars
Device Diagnostic & Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did the best he could on the computer. He told us our hard drive was about to go out.
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was knowledgeable and patient. Gold!
I would recommend this to a friend Rated 5 out of 5 stars
Very happy with service provided by Steven.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used Geek Squad service for years. Very happy with agent Steven. I AM NOT HAPPY WITH BEST BUY STORE. SAID I DIDN'T HAVE CONTRACT & SOLD ME A NEW CONTRACT FOR SERVICE & TREND MICRO WHEN I ALREADY HAD CONTRACT PAID THROUGH 6/3/2020. DID NOT RECEIVE CREDIT FOR 6 MONTHS OF CONTRACT ALREADY PAID FOR. REASON GIVEN "IT'S NO LONGER A VALID CONTRACT". LEGALLY I THINK I SHOULD HAVE BEEN GIVEN 6 MONTH CREDIT. IT'S NOT THE CUSTOMERS FAULT CONTRACT WAS CHANGED. THAT'S CALLED DOUBLE BILLING FOR SAME SERVICE.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Cumputer problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was professional, courteous and very knowledgeable.
I would recommend this to a friend - Cons mentioned:Operating system
Rated 4 out of 5 stars
Geek Squad checked computer for possible hack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer issues possibly hacked. The gentleman who came was very personal, helpful, courteous and explained some things we were not aware.
I would recommend this to a friend - Pros mentioned:Virus removal
Rated 5 out of 5 stars
Geek squid was very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent cleaned up both of our laptops and printer. He was very patient an answered all of questions
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
I didn’t purchase anything I had service and it wa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t purchase anything I had service and it was excellent
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Mesh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was helpful and knowledgeable. Recommended, procured, and installed a solution to our problem.
I would recommend this to a friend Rated 5 out of 5 stars
removable of viruses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was easily done by someone who was very capable
I would recommend this to a friend- Cons mentioned:Operating system
Rated 5 out of 5 stars
Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshoot/repair personal computer (very slow operating). Outstanding professional service!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Computer problems solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped get my computer up and running correctly. He solved all of my problems with my computer!
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Geek Squad was prompt and efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer is working well now, and Joe did a great job!
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad brought my computer up to speed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best of the best on fixing my computer the speed now is super fast
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad (Brian) increased my computer speed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brian quickly found several issues, which he promptly solved, and continued his investigation. Fortunately for me he did not find and viruses or hacks. He was very thorough and kept me updated with what he was doing and what he found.
I would recommend this to a friend- Pros mentioned:Virus removal
Rated 5 out of 5 stars
checked and backed up quickly and well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech cleaned up all, installed webroot, started back up and set up for future back up, went over all and asked for further needs. very thourough
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Asus All-In-One Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expedient, friendly, knowledgeable and fixed the problem.
I would recommend this to a friend - Pros mentioned:Virus removal
Rated 5 out of 5 stars
Geek Squad cured all of our problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad removed a virus from my computer, solved a problem that I was having with my TV. What a team!
I would recommend this to a friend