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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1331 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,331 reviews
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Geek Squad helped me use my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was explaining things to me that I needed to know.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    did the job quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent spent a short time but fixed the problem that we lived with for almost a year. Great job HIGHLY RECOMMENDED

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my laptop and printer.And everything is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Problem solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and solved the problem I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Epson printer connect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an Epson printer. I was very impressed with the service tech. He was very patient and imformative. I would recomend anyone to use your service. I'm not very computer savey, he made it look easy. Plus he showed me how to run my devices. Thank You

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    geek squad technician got my computer back running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    same agent cleaned out my computer from virus and helped me get the computer back online

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Three computers in house to fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came to the house and fixed all my issues quickly, efficiently, and with a friendly disposition. Very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help after a huge problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent knows our home, is familiar with out equipment and systems, and is exceptionally knowledgable. We had been hacked and Vicente went out of his way to help return our home to normal.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Computer upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On site tech was knowledgeable and efficient. I would recommend them again.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad know their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman from the Geek Squad was professional and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Harrolds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of cleaning up my computer as I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omar cleaned up my wife's computer - got it humming - and also got it "talking" to our printer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All the help the geek squad for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was a great big help, they showed me all I need to work my computer. With out them I don't know what I would have done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek corrected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did an excellent job installing my device..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time, listened to our needs/requests for our computers and did a great job implementing them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’d been having trouble with our Bose WiFi speakers off and on for several years, but this summer they completely quit connecting. It took the agent 30 minutes to get everything working better than ever and did a great job of explaining the problem without making us feel like tech idiots. He was polite, understanding and professional. So glad to have access to such great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Helps Put My Mind to Ease!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up an appointment with Geek Squad to have my computer checked to see if there was any spy ware on my machine. I had an incident with someone on line and was worried that they might have done something to my computer. I have used Geek Squad for years - ever since I moved to Naperville and bought my computer from Best Buy. They do the best work installing your computer and checking it out. Thank you Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional and knowledgeable. Excellent service. Highly recommend Geek Squad!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service on my computer and printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good love the Geek Squad the service and the can't live with out them thanks for being there when needed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fix the problem , He is very efficient. He were a mask, know what to do with the problem.

    I would recommend this to a friend