Customer Ratings & Reviews
- SKU:
- 7857401
Customer reviews
Rating 4.7 out of 5 stars with 1331 reviews
(1,331 customer reviews)to a friend
Customers are saying
Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Tech. Very courteous & knowledgeable. And, I did call Total Protection & requested a refund because it should’ve been covered under my plan & no virus removal work needed to be performed.
I would recommend this to a friendRated 5 out of 5 stars
Marco is the BEST!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Marco, our service person was the BEST! He was courteous and helpful. He got my computer working and took the time to answer all of my questions. I was very impressed. The Geek Squad is lucky to have him.
I would recommend this to a friendRated 5 out of 5 stars
The Best Tech Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our tech, Samer Mohammad, was the absolute Best! Having issues that no one else could repair, he refused to leave until it was fixed! Our computer has been perfect and we have Samer to thank!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
happy with the results
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agents were fast, efficient and pleasant to deal with.
I would recommend this to a friend Rated 5 out of 5 stars
The Geek Squad member installed my TV efficiently.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad member efficiently installed my TV and explained its operation. Thanks.
I would recommend this to a friendRated 5 out of 5 stars
Outstanding Computer Assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received absolutely outstanding assistance from Mel, a member of the Geek Squad. He helped me PATIENTLY and efficiently figure out what had happened to my computer and what to do about it. I am incredibly grateful for the help I received.
I would recommend this to a friendRated 5 out of 5 stars
Best Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent came with my new PC and downloaded all from my old to my new one, fixed my TV, added a DVD player, and the poorest WI, so he added new WI boosters to 3 rooms. He was very professional and helpful, he explained everything about the new items and made sure I was comfortable with them. Total Geek Support is the best. Best Buy is my go-to store for just about everything
I would recommend this to a friendRated 5 out of 5 stars
Computer Cleanup/ Smart TV connections checked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned up two laptop computers by deleting unnecessary files that accumulated over time. That increased the speed of getting the computers up and running faster. Checked our internet virus protection programs. Answered all our questions regarding our smart TV connections. Very helpful.
I would recommend this to a friendRated 5 out of 5 stars
They repaired my computer and set it up for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was so polite and set my computer up for me and answered all my questions
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Synced all our electronics and printers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time, met all our needs i one appointment. Really knowledgeable!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Printer access
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She was curteous and efficient in connecting our printer to our equipment
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad instruction for my computer.Tim the sup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tim answered all of my questions and my computer is a joy to use.Sam Fricke
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Geek Squad’s home visit was thorough and effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Chris tuned up my computer, answered all my questions, and diagnosed the problem with my printer. He was thorough, patient and very helpful.
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
GEEK SQUAD SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.knowledgeable,polite, explained the problem, highly recommend
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Diagnostic and Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did everything I asked. very nice and knowlegable.
I would recommend this to a friend - Pros mentioned:Virus removal
Rated 5 out of 5 stars
They took a tough job and made it seem easy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were on time and did the job that had been driving me crazy in no time at all.
I would recommend this to a friend Rated 2 out of 5 stars
Geek Squad very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek guys were very friendly but really did not "scrub" my computer after my bank account hacking. They did not remove all the advertising popups which I requested.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was locked out and the gentleman who came fixed it right away.
I would recommend this to a friend Rated 5 out of 5 stars
Expert service and dependable help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our agent was on time and gave us a full attention to our PC issues. He explain very step as he trouble shoot the issue. Solved it and gave us some tips to keep our program save and secure .
I would recommend this to a friendRated 5 out of 5 stars
l Rating for geek Squad Employee-So Portland Maine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matthew Specq was terrific and he helped me with all of my problems. I was delighted that he was back from his surgery and able to come! He deserves a big raise!! He is very accomodating, knowledgeable, and helpful! He gets a 5++!
I would recommend this to a friend