Customer Ratings & Reviews

My technician got everything installed very carefully and quickly. He made sure I understood the newer operating systems and hooked my printer to this new system. I really appreciated that he checked programs I use daily to make sure they were all operational. AND ~ he was very friendly and you should be glad that he represents Best Buy

great,,,,,geek squad was very professional and helpful!!

David is an asset to the Geek Squad. He has been in my home 2-3 times and is very professional and kind. He knew immediately what my problem was when I began telling him I was having trouble composing and replying to emails. He did away with Internet Explorer and installed Microsoft Edge. The computer is fine. I'm a happy Geek Squad Total Tech package customer.

Hi did it fast, no BS, great guy, and he knew exactly what he had to do.

Geek Squad fixed our computer in our home No problems since.

The two men who came to our house to hang x3 tv's were awesome! They had great chemistry. Normally you get coworkers who seem to only tolerate each other, these two had a great flow. Things got done alot quicker than we expected. Each knew his position and one did not try to out do the other.

Anthony arrived on time and worked on my IMAC. He reviewed several items on my computer and now I can receive email and open email (something I could not do before). He was astute at his work and very courteous and considerate in answering my questions.

I purchased a refurbished HP COMPUTER,Squad transferred al data to new tower(from old) finished on time as promised.

Very satisfied with the tech support. Tech was very knowledgeable and down to earth.

Paul, the Geek Squad technician, spent about nearly two hours trying to "unhack" and restore my computer. He was successful. he gave me some tips to prevent future computer hacks.

Service tech was courteous, knowledgeable, informative and successful in completing task.

Excellent Tech. Very courteous & knowledgeable. And, I did call Total Protection & requested a refund because it should’ve been covered under my plan & no virus removal work needed to be performed.

The agent cleaned my computer of viruses, I had many and two were very serious.

problem solved. good job. keep up the good work!!!

They were on time and VERY helpful. Glad they were able to get my products fixed.

The called for permission to come early. Everything was completed very quickly.

Technician removed a virus and checked for malware and other problems. Did a good job of explaining things as he went along.

Knew what she was doing. Did a great job. Answered a few questions i ask her about.

I was extremely happy with the service and rep, which unfortunately, can't remember her name. She was terrific. I ended up signing up for the Tech Support for 1 year, and I plan to get a tracphone or cell phone. Chatted with customer service the other day, now will call, and get more accurate info and help.

Mixed. They had to come out more than once but completed the job. All profesional.