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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,354 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Would use Geek squad again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great knowledgeable, polite and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaned my computer out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deni did a great job when she was here. I will be having her come back when i get a new either a lap top or a new tower. Very happy with her work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After checking my printer and finding it no longer useable, and after I purchased a new HP, the agent installed my new wireless printer, advised me on my new Apple TV and the use of various remotes. He was a “life saver” for me. Thanks, Gary!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they a really good job and I am extremely satisfied with the service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad updated my computer and got it running.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent Jose DaSilva was very prompt and courteous when he came to update my computer. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Guy Made My Computer Fly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came once and got the computer signed up completely and demonstrated it to me. Later, when I had to call him again and ask for his help, he came out within a day and reworked the linkage, fixed the issue, and demonstrated it tome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad is very good!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hooked it up to all my devices and did a wonderful job. I haven't had to touch it yet, I highly recommend the Geek Squad!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transferred data to new computer; reset universal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolves problems as quickly as possible and effectively

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert service and dependable help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was on time and gave us a full attention to our PC issues. He explain very step as he trouble shoot the issue. Solved it and gave us some tips to keep our program save and secure .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Work and Advice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, Michael Jones, completed his repairs, suggestions made, and with meticulous attention!...A fine man! Linda and John Petrie

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service isn't cheap, but Justin knew his stuff and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer servicing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent performed a tune up on my computer, tablet and laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the results. The Geek Squad restored my computer system for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very knowledgeable and answered all of my question

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Addressed all the issues with my computer very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    prompt, courteous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan always knows what he's doing and does it quickly and well

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Virusprotection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made sure our devices were virus free so

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service. tec polite and on time. didn't try to sell me something i didn't need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Desktop and laptop computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked with us and was patient with our questions. We were experiencing numerous errors with our laptops and desk top. We ordered a new laptop and desk top and Justin was able to transfer all contacts, photos and every thing else! Believe me, there was plenty of data and programs on the desktop.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Worked on ny computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked on my computer but it was noted, the system had crashed and suvgested repla ing it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was very fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very efficient and connected everything.

    I would recommend this to a friend