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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1343 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,343 reviews
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Worked on ny computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked on my computer but it was noted, the system had crashed and suvgested repla ing it.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the results. The Geek Squad restored my computer system for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was very fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very efficient and connected everything.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service. tec polite and on time. didn't try to sell me something i didn't need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Geek Squad Guy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    His service & knowledge were more than excellent!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set-up a printer. good and easy explanations. check my nerwork

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two competent men entered this house, took out faulty Microwave oven and replaced it with a brand new one of same manufacturer, and the proceeded to shine it up with a magic cloth, left me with a few more with instructions to how I could get my own for future use, and the spent more time going over like appliances like same material refrigerator, dishwasher, and stove. Much appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    All Clear!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer cleared of all viruses and new program put in.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    geek squad cleaned my computer and removed malwear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent removed virus and cleaned up my computer. OK to use now.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Very pleased with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad exceeded my expectations! Fast service and knowledgeable staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris H asked about my concerns and set about his work in a professional and complete manner. We went over my concerns to makes sure he had covered everything. Chris explained reasonable expectations and gave me tips to complete tasks that had seemed to take too long previously. Great interaction with a skilled technician. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad fixed problem so printer now works again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad found problem with computer/printer connection and fixed the problem. Explained to me why/how it happened=a glitch that sent printer to previous tech at another location, so computer didn't recognize the status. GeekSquad fixed quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top notch Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent completed work in an efficient & timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed our computer quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job! Quick and professional. So glad we have the membership!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scanned computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reviewed/scanned computer for viruses. He was professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad home visit service met all expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home visit tech cleaned up my PC Windows 10 database and helped me recover some important data. He was friendly and very knowledgeable. Everything was done in a very professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All very professional.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A laggard computer was made fully operational in a very short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still in a high speed desert.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician fixed my problem with my computer very well and when I took the time to explore my new desktop I was able to find and use what she installed. My download speed is still giving me problems but I still don't have access to any higher speed in my area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard drive for Imac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cured the problem and speed without having to buy a new Apple computer.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad installed my computer quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shiva did a great job in installing my new HP Pavilion .......

    I would recommend this to a friend