Customer Ratings & Reviews

My computer is running great, thanks to the Geek Squad.

Geek squad fixed problems with my computer and cleaned up all the spyware & viruses.

The crew was here and solved the problem. Always nice to deal with

each geek rep was so professional and explained everything yo us

The Agent who came to our house was very polite and professional; however, he was unable to resolve the issue and additional information as to how to handle the issue wasn't provided. I would still recommend the Geek Squad and this Agent, as I would like to believe that he did all he could and that perhaps no further advice was available as that time. As such, he did all he could and I can't hold that against him.

Have had trouble with my laptop and WiFi. Took it into Geel Squad and the tech said it was my service at home and nothing wrong with the computer. I paid $50 for an in-home check and it turns out it is the computer. While there the tech, Brian got me going with the faster side of my modem and that makes me happy but I' m not happy paying the $50 bucks for almost nothing. Not a good experience although I'm now on a faster wervice.

He came in a timely manner and fixed my computer. I have the service policy which I'm glad and thankful for. I trust the Geek Squad. This is the first time they came to my house. It is difficult for me to take the wires off and remember where to put them back correctly and hard to carry to the store. In the past I did that.

Did not lose any data on factory reset. Excellent.

Ty was here to install Windows 10 on my computer that had previously been running 7. It did take a bit longer than I thought it might, but she was obviously very thorough and walked me thru the few changes that I needed to know about - that was a week ago and no issues since.

The agent, Sean , took our old tv down and connected the new one. He had to connect new cables and box for audio phones. He explained what he was doing and then went over how to use the remote and how to access new features. He was very polite, knowledgeable and friendly.

The in-home was required to fix some problems generated by the Geeks in a store visit where they wiped my hard drive and then semi-restored it. The home visit guy took care of the problems quickly. No charge!

Service at home was very helpful. I will use the service again

The service was performed quickly and accurately. Great Job!!!

Steve quickly cleaned our computer area and listened to our concerns. Then he’s explained every issue as he cleaned up all the issues. He also recommended we take the computer into the store and replace the hard drive if we want it to be even faster. I shall do that next month

Tech could not fix my email address, and ended up doing something that I lost alot of them. But after he left I click on something I mentioned I thought he should have and he said it wouldn't make a difference, and when I clicked it, it actually fixed my email problem. Two take aways, I can't remember now what I did, and I lost a bunch of emails, and my computer is slower than molasses, but done.

This service was a God-send; I know very little about information technology issues. Geek Squad provided this service for installing my wifi-mesh and new printer, and servicing two computing devices. Great customer service!

good, would use this service again, store is close by to me

It took a little while to accomplish as the first Geek Squad person was not able to get my Safari to work. Another Geek Squad person next to us finished with his client and came to help. He quickly got it up and running. I’m very thankful for this service that Best Buy offers.

It is good to have knowledgeable people at the Geek Squad to help customers that are not computer literate.

Agent reviewed/scanned computer for viruses. He was professional and knowledgeable.