Customer Ratings & Reviews

Your agents go above and beyond the call. Anthony Vazquez even loaded my computer base into my car after his diagnosis and unloaded it when Best Buy completed the job. Your agents are the very best

My agent was very knowledgeable and figured out what was wrong with my computer. Once the new part was installed he was able to get me back up and running. He was patient and very helpful. He answered all my questions. It is worth having the yearly maintenance service.

Geek Squad Jason is knowledgeable and professional

The person arrived on time at the indicated time and the visit was quick and did everything that corresponded to the review of my computer and left it like new

I'm really grateful for the Tech Team. I appreciate that I can call anytime for assistance over the phone, and have someone come to the house if I need in-person service.

The tech was wonderful. He was at our home prior on an unrelated issue. He shared information about why my nest cameras were always dropping offline. He suggested an Eero system would resolve our issues. He returned and installed the system . We are very pleased with his install and the system .

Agent checked computer for malware. Jeremiah was very patient & helpful in explaining many aspects of the current pcu in operation. Ultimately I purchased a new computer from BestBuy requesting he do the installation. Very pleased.

All their work is considered above my pay grade. I needed their expertise, and they gave it within a timely way and answered any of my questions.

Ron answered all of our many questions and made suggestions which we purchased. Ron is very knowledgeable and thorough. He spent the amount of time needed and we did not feel rushed. He is an excellent representative of your company.

The agent cleaned up my computer and made sure I had enough protection on my computer. He was very thorough!

the techie was very helpful and checked out my desktop, the laptop and my I-phone. He also removed malware and unwanted programs.

Agent checked for viruses. He answered all my questions. I am a nervous computer person. Brian always puts me at ease --checks for any viruses or other problems on my computer. 5 stars for agent brian

Your people have been fantastic They are helpful and patient The problem is ME I HATE this computer. After all those years with an Apple I stupidly bought this thing. I am 97 and suffered a stroke; I will blame that for my purchase

I mounted the device myself, after trial and error it seems to work fine.

All technicians were very courteous and patient when they provided home visit. They helped me solve the issues of my computer and educated me computer related topics.

my computer was hacked & shut down last Friday. Sean came on Wednesday to work on it, but for some reason couldn't complete the issues, so Greg came yesterday morning and finished the restoration. now it appears that everything is back and accessible.

My CD burner was jumping to Image Recorder just before the CD finished burning which ruined the CD. The Geek Squad agents came in and fixed the CD burner in no time. This is a good service. I'd recommend it to anyone.

The two Geek Squad agents were fabulous. They got all of my televisions set up and working. They also gave me several suggestions about improving my wireless service at the house. I felt very comfortable with them. They were also willing to answer my questions.

I took the computer to the Best Buy store. The Geek Squad took care of any problems and got me back to running with confidence. My computer had been hacked, I had every confidence the the Squad did their job and I was on my wayl

The guy didi a great job. He showed me a few tricks. Also re set my Microsoft account and my outlook.