Customer Ratings & Reviews

each geek rep was so professional and explained everything yo us

Geek Squad Jason is knowledgeable and professional

He came in a timely manner and fixed my computer. I have the service policy which I'm glad and thankful for. I trust the Geek Squad. This is the first time they came to my house. It is difficult for me to take the wires off and remember where to put them back correctly and hard to carry to the store. In the past I did that.

The service person was very courteous and polite. He fixed what was wrong.

Did not lose any data on factory reset. Excellent.

Steve quickly cleaned our computer area and listened to our concerns. Then he’s explained every issue as he cleaned up all the issues. He also recommended we take the computer into the store and replace the hard drive if we want it to be even faster. I shall do that next month

Thank you so much for the professional technical support and service. So helpful!

Tech could not fix my email address, and ended up doing something that I lost alot of them. But after he left I click on something I mentioned I thought he should have and he said it wouldn't make a difference, and when I clicked it, it actually fixed my email problem. Two take aways, I can't remember now what I did, and I lost a bunch of emails, and my computer is slower than molasses, but done.

Agent checked computer for malware. Jeremiah was very patient & helpful in explaining many aspects of the current pcu in operation. Ultimately I purchased a new computer from BestBuy requesting he do the installation. Very pleased.

Agent checked for viruses. He answered all my questions. I am a nervous computer person. Brian always puts me at ease --checks for any viruses or other problems on my computer. 5 stars for agent brian

Ron answered all of our many questions and made suggestions which we purchased. Ron is very knowledgeable and thorough. He spent the amount of time needed and we did not feel rushed. He is an excellent representative of your company.

My agent was very knowledgeable and figured out what was wrong with my computer. Once the new part was installed he was able to get me back up and running. He was patient and very helpful. He answered all my questions. It is worth having the yearly maintenance service.

Service at home was very helpful. I will use the service again

The service was performed quickly and accurately. Great Job!!!

good, would use this service again, store is close by to me

It is good to have knowledgeable people at the Geek Squad to help customers that are not computer literate.

the man RYAN was so sweetie and kind hekping me with my problems I will use only him

The tech was wonderful. He was at our home prior on an unrelated issue. He shared information about why my nest cameras were always dropping offline. He suggested an Eero system would resolve our issues. He returned and installed the system . We are very pleased with his install and the system .

Your people have been fantastic They are helpful and patient The problem is ME I HATE this computer. After all those years with an Apple I stupidly bought this thing. I am 97 and suffered a stroke; I will blame that for my purchase

I still am not on the Google platform and have since had problems with people, even my employer, accepting my upfated password.