Customer Ratings & Reviews

Thank you so much for the professional technical support and service. So helpful!

The service person was very courteous and polite. He fixed what was wrong.

The agent came to my house and was able to "clean up" my desktop computer. The agent was knowledgeable, courteous and helpful. I highly recommend using the in-home service.

The two Geek Squad agents were fabulous. They got all of my televisions set up and working. They also gave me several suggestions about improving my wireless service at the house. I felt very comfortable with them. They were also willing to answer my questions.

I took the computer to the Best Buy store. The Geek Squad took care of any problems and got me back to running with confidence. My computer had been hacked, I had every confidence the the Squad did their job and I was on my wayl

the man RYAN was so sweetie and kind hekping me with my problems I will use only him

I brought in two pcs for attention. One pc was returned to “as new” condition so that I could dispose of it safely. The other was screened for malware or other problems. Turn-around time was satisfactory.

Jeremy was great & solved our problem w/his expertise & answered our questions patiently (we’re old & have limited tech knowledge).

The agent installed a back up camera in my 2008 Toyota Corolla. He did an excellent job. He was knowledgeable, kind and caring. I would definitely refer him to your future customers. I am sorry that I can't remember his name.

Matt is well informed and was very helpful in resolving the issues I was having with the operation of my computer. I would be very satisfied to have Matt handle any problems I may have in the future. A good representative for the Geek Squad. Dave DeWalle

The agent arrived right on time and was very helpful and patient. He solved my problem and made suggestions as to how to organize photos in an easier manner

Logan is an excellent agent. He explains everything he is doing. He looks for better ways to set up the system and is extremely knowledgeable. I am going to request him again to help me.

I still am not on the Google platform and have since had problems with people, even my employer, accepting my upfated password.

This is my first time using this Internet security features, since I have teenagers in the household who are constantly on line, gaining and engaging in other Internet activities that may put my system at risk for viruses and other malicious websites; detection is very important in guarding my personal information. This is my first time using this product and I will determine at a later date it's true value.

The agent came to my home and thoroughly went through my systems and analyzed speed, etc. and gave me recommendations to improve my performance. He was very prompt and professional. I totally trust anyone that Best Buy sends to my home!

All my items were fixed and it was not lengthy process to get my Epson printer working without hooking cable to my computers. My word on laptop was corrected. My desk top was re-hooked up. Great job. Jay was so polite & knowable.

Great Tech who came by (Sean Bryant), explained everything that was being done

Geek Tech Josh did a great job in removing viruses from my computer It seems to have speeded up my computer.

Bethany did an awesome job! She was kind, efficient and knew exactly what was wrong and how to fix it. She also provided us with great advice.

The technician was extremely knowledgeable and efficient. I kept wishing I could transfer some of his knowledge about computers from his brain to mine. Then I remembered that most people say I obviously don't have a brain.