Customer Ratings & Reviews

,,, You sent the mobile guy here three times , who knows what he did , told me to bring it into the store , needs a new hard drive, I took it in , on a Sunday morning , remember this is for a simple browser upgrade , when I got it back you erased 4,000 cherished pictures , erased all my albums on iTunes , ,on Facebook I can't see videos because I have no internet connection , total disaster , they should do something to make this right ,,,Disaster,,

I am finally happy with the way the computer is working. I am grateful to Jerrimy who both helped and explained everything I needed to know about the computer that I brought in and had work done on.

The agent was efficient and prompt. He moved some of my programs to my laptop from the desktop and helped to straighten out some other issues. He did an excellent job.

The agent was extremely helpful with my promblem to print articles from my computer. He was respectful and understaning for my problems.

John is the best. He is knowledgeable, friendly, very patient and kind. He has done many service calls for me because I am technically challenged and he is always very willing to answer my questions. He's an asset to Best Buy and the Geek Squad.

Daniel came to the house with all his cleaning materials and materials for checking and updating the computer...Great Job...Daniel has worked with me before at the Charleston Best Buy before going on the road...Great job..Thank You!!

I still am not on the Google platform and have since had problems with people, even my employer, accepting my upfated password.

Great Tech who came by (Sean Bryant), explained everything that was being done

Tech person checked out our iMac because it was running slowly. No real problems were found and he told us the issue was mostly likely age of the iMac. After 6+ operating system upgrades, the iMac will just be a bit slow.

I specifically asked for a Tech who had extensive Outlook experience but I did not get that. This was to reload all programs after a hard-drive repair. Several key items are missing from Outlook - folders, address book, etc.

Luis did a great job of explaining what needed to be done and also explaining what had been done in-store and not explained to me when I picked up my old Mac Air and its new "sibling." He also set me up on my new Mac Air.

The salesman did a good job in explaining all the features of the Dyson chordless vacuum cleaner. Have enjoyed the power, 2 battery packs and very large tank for debris. Can vacuum 2 hours straight!

Great service and knowledge. Explained every step.

I have had in home service from the Geek Squad twice. Once in California, my former home, and once here in Davenport, my new home. This is my personal I-Tech service and I'm so glad to have it.

The agent was outstanding. he knew exactly what to do. Agents like him are why i to use best buy when i need something. I am so great full you sent him.

My computer was running really slow - and had a few other issues. The gentleman who came out checked everything - asked some questions - and got it repaired in a very short time. It's running fine now.

Bri-Ann identified the problem with my HP printer right away and got it working with my iMac. I have since had an iOS update and it is working great.

The Agent, David, installed my new printer onto my new laptop computer and also setup my new laptop computer. David was very professional and knowledgeable, and he did an AWESOME job!!

Bike arrived as scheduled and 2 very pleasant young men set it up right where I asked them to. Work was done well and they cleaned up after themselves.

The agent was incredibly supportive and helpful. They listen to your needs and meet above standards. Everytime I run into a snag, they bend over backwards to help. Thank you.