Customer Ratings & Reviews

The agent was extremely knowledgeable about how to resolve and troubleshoot my computer problems. He was specific with what “Next Steps” to take, had great follow through and insured I received the best service possible. ,

I was so distraught when my computer was hacked. The geek squad agent was terrific - removed viruses, scanned everything and installed anti-virus software

Excellent Geek Squad computer Tech James got rid of malware on my computer very quickly and provided me with a written narrative of the tasks he performed and recommendations.

Brian is a genius! He's patient, knowledgeable, and quick! Explains things clearly as to how our computer and computer security works in terms we understand! Better than waiting for our sons to help! (smiley face!)

The agent connected my new monitor, got my printer working and corrected some minor issues. She was courteous, helpful and very professional. What a relief it was to have everything working as it should.

The technicians resolved the virus issue, but I still receive some of the same annoying messages.

Computer issue resolved. Thanks and that's all folks.

Andrew was great, he reset PC up for automatic updates HOWEVER it is not updating automatically and is losing time on the clock. I need to update my MS Office. In trying to do this some kind of message comes up saying I can't do this because of whatever. I don't want to have to pay another $50 in home fee to have this taken care of.

The agent checked the printer , found the problem and fiwit. Gave me some instructions. I asked theagent to chek the whole computer to make susre everything was ok. He did a great job.

The Geek technician was very informative. He explained every step it took to install Windows 10. I will be recommending Geek Squad to all my family members and friends

Fernando was such a help to me and explain things and taught me how to do other things.

They were very helpful and found that my backup drive was about to crash and replaced it and transferred the data. Did it in the time frame they predicted.

The agent got my computer to boot up, checked it to be sure there was no malware present, and tested it to be sure it was operating properly.

Checked everything on computer and cleaned up. SThe gentlemen that came was great, very personable and took his time explaining what he was doing, Needs da 100% rating.

I have Geek Squad. They would not procure the fan. They gave me the part no. but I had to order it online to my home address. Once it came in, they did do the installation free under my Geek Squad membership.

Owen arrived on time and inspected my computer and cleaned some "trash" off of it. He was very nice and knew his "stuff". I asked several questions which he answered that helped me when using my computer.

polite personable knowledgable productive session external hard drive back up set up printer to all devices answered all questions

Technician arrived on time and cleaned my computer to my satisfaction.

Mike from the Geek Squad was wonderful - helped bring my desktop up to date. The service has been great. I would not hesitate to recommend Best Buy and their Geek Squad to family and friends!

The agent cleaned my computer of "stuff" placed on it by the hacker(s).