Customer Ratings & Reviews

James Cachine is tops! I prefer that he be the only person to work on my computer and cell phones. He solves any and all problems. My wife and I would be lost without him!

The agent took care of problem. Gave me some additional information about getting a new computer. Was every friendly.

Worked on two computers, found one had been hacked. He fixed. Assisted with other computer, gave good recommendations for following up. I called with questions and he address all of them. He did a great job.

Agent came out to my home to attempt to speed up my slow desk top computer and was unable to perform the task. advised me to replace the computer and reimbursed the $50 fee.

I had Geek Squad come to my home because of my concerns about a previous virus and lots of junk mail coming into my email account every day......20 a day. They suggested that I further enlist the aid of Best Buy by leaving my laptop at the store for a deep clean. I left the computer for 3 days. Brought it home, and strange things began happening. First, more junk emails....the agent didn't seem think that there was a solution to that!!?!?!? A couple of days after bringing the laptop home, I wasn't able to get into my outlook account or my aol acount. It kept on telling me to sign into my yahoo account. I don't have a yahoo account. It wanted to send me a code to get access, but I couldn't access any emails on my android cell phone either. Emails shut down for a whole day. Still getting endless junk mail daily. I feel like I wasted my money on the services/contract provided by Geek squad. Now, I feel like they not only didn't fix things, but they only made them worse.

Daniel was the agent that came to my house. He was polite, thoughtful,kind and courteous. I would ask for him again if the opportunity came up. He was very knowledgeable about my computer.

While the service this time was good, it was necessary because they didn't dig deep enough into my overall situation and as a result, failed to transfer a huge amount of data to my machine. This service call was for them to fix that issue which they did.

The date transfer from my old computer to my new computer was complicated & problematic, but Andre stuck with it & made it all work.

The gentleman who came to fix my problem was very helpful. Even though the problem turned out not to be in my computer after all. It was a problem with my wireless. I'd never have known that could affect the computer.

Simple, well done, orderly. Receiving clerk was crowed with customers, but took the time to smile, patiently ask questions, remind those in line that if they did not have appts., to step foward and make one 'now,' etc.

For years we lived with existing kitchen appliances which were not operating well, as a result we spent good money on repairs that did not result in a fix. Now with new LG kitchen appliances we are very pleased with all four.

the tech arrived early and went to work and found no virus, Fixed the computer, printer communication problem quickly

Gabriel & Nick were professional, on time and diagnosed my Amp situation and made the recommendation necessary to achieve my desired bluetooth connection.

I CANCELLED THE SERVICE BECAUSE I FOUND WHAT WAS WRONG WITH MY COMPUTER SO I CALLED AND TOLD HIM TO CANCEL THE VISIT TO MY HOME

James is always spot on, he knows what he is doing and I highly recommend him. I always request James, but he is usually busy, however I am willing to wait!

John was great! He and his partner fixed everything for me. They were super friendly and played with my little dog too. I want John back to do any future in-home work.

Sean Kershaw is awesome…Got my problem taken care in no time…

One thing excellent service, but I have a box in the right corner and can’t get rid of. Please instruct me what to do. Thanks

Tech was competent & thorough in my installation. I would be glad to have him back in my home for my next installation needed from Best Buy

Agent tried to correct a messed up remote session I had a few nights before. Unfortunately the remote session removed some items that the agent that came to my house was unable to fix. He tried very hard.