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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,354 reviews
  • Rated 5 out of 5 stars

    Well worth being a Total Tech member!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad have helped me on a variety of issues this past year, from issues with my IPAD/IPHONE and Dell laptop to setting up a mesh wire network in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Casandra was thorough, outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me at the Manchester store. I saved money, because we put a new hard drive into my 5-year-old computer rather than buy a new computer. No sales pressure--it was refreshing and welcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very efficient and personal. team member explained, that if I buy membership, it will save me money and time to help with any issues might have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Desktop update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. I got exactly what I needed ans the info I needed to bring my desktop up to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reviewed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher was the agent that reviewed my computer. He was terrific, on time, explained everything he was doing to protect my computer.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 3 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they seemed to know what nthey were talking about but didn't get my system wrking much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad Techs are Super Hero’s in Funny Cars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Geek squad services. They always go above and beyond to make sure everything is working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Laptop works much better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe I already gave you a review regarding the repair. Again, the job was great and my laptop is working much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY HELPFULL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came to my house did a great job. He was very knowledgeable . He provided me with some good suggestion to help me solve the problem I have with my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and repaired my computer - he advised/consulted me every step of the way - would definitely do it again but only if Brian came he was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer cleanup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program is great and the technician was super.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad technician was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician was very professional in showing how to remove the old printer ink and installing the new printer in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly and efficiently removed all my malware, vi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly and efficiently removed all my malware, viruses, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second User account set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually the Home appointment was for a second user account set up. And the GEEK had it done quickly. Thanks Nest But

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Solomon!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solomon is truly professional and quick to respond. He has helped with my Home Office computer needs and that is so important to me and my lively hood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixes computer issues at home for a small fee when you join, or at the store for free if you are a member. Gives a lot of helpful info as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work Habits Pay Off!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great that Best Buy personel take time when performing their work to meet my needs!!! Much appreciated for sure!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    networking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer system developed an issue due to an apparent windows up date. Tech came out and managed to do a work around to restore my networking ability again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no more cookies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very knowable and did great job was very polite and worked quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great fixer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent tech. Could not have sent a better person to represent your company. I was very satisfied.

    I would recommend this to a friend