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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,354 reviews
  • Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assisted with diagnostic problems with my computer where my screens would go black. Awesome service, on time and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ensured my computer was free of virus/malware!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad in-home agent did a thorough check of my computer after I was the victim of online fraud. He was responsive, knowledgeable and helpful. I can now rest assured.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transfer of Data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent performed several Actions but, mainly, he transferred data to a photo stick from iphone and ipad. HE DID AN EXCELLENT JOB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech kept me posted as to his which was within the window promised. He was efficient in completing the work and thoroughly explained what he had done and what's I could expect in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech from the Geek Squad was very helpful..went over every thing and glad that I had them out---cleaned up computers and installed protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad member Justin exceeded my expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was fast, professional, and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always call G.S.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad had my Sonos system up and running in no time. They took care of all the ugly wires from my old surround system and showed me all the many benefits of my new one. Can't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks worked on my laptop and it works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were of great assistance. However I would like one of them, when I come in the next time to show me how to use the new thumb drives I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was the best, he explained all of our computer issues and fixed all of our issues. His customer service skills were outstanding!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new computer and needed my collection of pictures recorded to input to new computer. Was accomplished. Geeks then cleared my old computer and I was able to give it to an elderly friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad checked for malicious software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technition checked my computer for any malicious software. He confirmed none was found.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very competent Geek Squad technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shane was very knowledgeable and helpful. He was able to explain things in an easy to understand way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer is rid of popups!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to rid my computer of popups and helped me to use Chrome instead of Safari, especially for my bank!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaned up laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of cleaning up my granddaughter's laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Malware is gone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly got rid of malware and made helpful suggestions of how to avoid in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is there for you when you have a technically perplexing problem to solve. Great technicians and very honest when evaluating the problem. I recommend it wholeheartedly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were awesome,,,, and polite and eager to help me with all the question i had for them and i highly recommend the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed everything from old computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman transferred all my stuff from old computer to my new laptop! A very personable guy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Virus is still on computer. I was cyber jacked and am still getting devices sdded to my computer along with installed bad updates. I cannot get into my computers or phones. He was very nice and i realize cyperjacking is not common yet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Our Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!!! We could not have done this with out help. And they just came in and took care of every thing like they are meant all for Us.

    I would recommend this to a friend