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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1343 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,343 reviews
  • Rated 5 out of 5 stars

    My agent install my Norton protection program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent check out my slow running computer and possible hacked problem I have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both Techs were awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My desktop computer was corrupted. I was advised to replace my hard drive, which fixed the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were awesome,,,, and polite and eager to help me with all the question i had for them and i highly recommend the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new computer and needed my collection of pictures recorded to input to new computer. Was accomplished. Geeks then cleared my old computer and I was able to give it to an elderly friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed printer driver difficulties that prevented any scanning on my Canon All in One.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computor help, and ri g ca.era install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, and patient with an older lady, with little understanding of computors, and cameras, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped iron out computer problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very competent, efficient, and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!!! We could not have done this with out help. And they just came in and took care of every thing like they are meant all for Us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Printer Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason Professionally explained my printer and the problems I was experiencing and suggested a resolution that worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeremy and Dan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, perfectly. I will radially contact the Geek Squad the next time I need support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is there for you when you have a technically perplexing problem to solve. Great technicians and very honest when evaluating the problem. I recommend it wholeheartedly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad made ASUS G15 work with 2 monitors.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents showed remarkable patience getting my ASUS working correctly. They never gave up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Divid Vassel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent technical expert solved my problems, Desktop and outlook are working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick installation, but not many instructions for me to follow. I still cannot understand the features of my new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad removed the virus in my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay was very efficent and completed the update on my computer, and told my everything he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad diagnostics and repair of Windows PC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diagnostics and repairs completed. Technician provided exemplary customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    connected again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got me connected to my internet and gave me suggestions for faster service. They were efficient and worked quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me install and set up my new printer and showed me the basic functions and how to operate it. I was totally lost prior to his arrival and assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was prompt/courteous and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Jordan Wilson restored connection between Printer and Computer and reprogrammed icon locations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard drive replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent replaced my hard drive. Great job. Will use this service again.

    I would recommend this to a friend