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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,354 reviews
  • Rated 5 out of 5 stars

    My ads my computer run fast again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent removed viruses and errors and now my computer is fast again. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I needed a new sound bar but agents who were also there to troubleshoot fixed it. Thank u, thank u!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek quad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lap top was not signing in to internet eero had to be updated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Desktop computer health check.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent preformed health check on my desktop found no problems and recommended a change to a solid state hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and patient with assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did some troubleshooting and my TV is now working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful in answering questions regarding the problems I was having with my E-mail. Explained things in language I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer service via Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent diagnostic service regarding my computer and additional advice that was helpful to enable my computer to run faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was great and he explained my benefits. But he did not follow through

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great result!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were wonderful. They quickly fixed my problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Diagnostic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared is so patient and understanding. In addition, he is highly knowledgeable and articulate. I am most pleased with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixing hacked pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully all things are good and taken care of now.Fixing hacked pc at home after diagnosis.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lost email and contacts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was very courteous and efficient at getting my computer up and operating properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad guy was friendly and well informed. He explained everything he was doing and why, I was able to comprehend what he did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable & Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know their stuff and were very good. Helped with all the things I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing the TV and checking out the sound and programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is a big help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is a big help to me, especially since I am not real good at all the changing of electronics. They always go the extra mile in helping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in home help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep that came out to assist with my computer problems was excellent. He answered my questions & even typed them on my computer in case I forgot after he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent programmed my remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed my remote to the TV. The agent fixed my TV remote.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad very disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guys were very friendly but really did not "scrub" my computer after my bank account hacking. They did not remove all the advertising popups which I requested.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Connecting printer to computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and informativeand glad that he was able to help me

    I would recommend this to a friend