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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,354 reviews
  • Rated 5 out of 5 stars

    Agent at the Oakdale store very good at what they

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my computer, very knowledgeable and explained things to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional they help me out a lot I don’t understand. Question, your

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helps fix your home network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped to correct my network and ensured it worked properly. It was a great experience and value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent was very knowlegable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent walked me through the process of removing photos from my phone to the house computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned my computer and got it working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brody did a complete, professional job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brody installed an Original Equipment Manufacturer replacement HP Envy 5500 printer. He ensured it worked properly with my bank checking account cookies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my desktop PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad member repaired my issue and explained how to prevent it happening again. Great Value for the service.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 2 out of 5 stars

    led down a bad lane on dec 23!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was looking for an item on dec 23. i may told item would arrive on dec 24 so i trusted them even though i had my doughts. i was right. on dec 24 at 5.30, christmas evethat it wouldint arrive until dec 27,ARE YOUNOT EMBARRESED? I HAD NO GIFT FOR MY GRAND DAUGHTER AND I DONT NEED IT ON DEC 27. the reps werent that great, they were the ones that told me. hereas your sku an go tyo the cashier. the reason i gave a two was because the rep at the register was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crash & Burn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In need of reliable repair for both my desk and laptop computers. Geek squad has the reputation, and they proved they can back it up. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough computer cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took care and cleaned my IMac thoroughly without a lot of assistance from me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy new computer upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad was very happy with the help he received to have the data from his old computer moved to his new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing job!! They always are so professional and can fix any issue no matter what.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    repair on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad did a excellent job on my computer repair. They solved my problem in no time, and were most helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad helped me a lot.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    l dont like having to write!!! abcedefghijklmnopqrstuvwxyz?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi Fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having connection problems with Wi-Fi at home. Went with their suggested product and have had no problems since then.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooting my internet connection, my printer. Issues resolved and corrected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total repair services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total repair helps when my computers need assistance. My gransdson is always doing something to his computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super super home service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uriah was such a total professional and he knew just everything. So glad we finally called the Geek Squad and had him come over. He is the BEST!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad tried to troubleshoot my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent tried to troubleshoot my computer. It’s a unique problem. A new problem. Concerning updates. Hopefully Microsoft will come out with a fix. I was not charged. Will see if a fix has come out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad connected my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected my tv and connected my newly purchased from best buy equipment

    I would recommend this to a friend