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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1343 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,343 reviews
  • Rated 5 out of 5 stars

    computer service via Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent diagnostic service regarding my computer and additional advice that was helpful to enable my computer to run faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful in answering questions regarding the problems I was having with my E-mail. Explained things in language I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Diagnostic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared is so patient and understanding. In addition, he is highly knowledgeable and articulate. I am most pleased with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad guy was friendly and well informed. He explained everything he was doing and why, I was able to comprehend what he did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent was very knowlegable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent walked me through the process of removing photos from my phone to the house computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is a big help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is a big help to me, especially since I am not real good at all the changing of electronics. They always go the extra mile in helping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad helped me a lot.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    l dont like having to write!!! abcedefghijklmnopqrstuvwxyz?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in home help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep that came out to assist with my computer problems was excellent. He answered my questions & even typed them on my computer in case I forgot after he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helps fix your home network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped to correct my network and ensured it worked properly. It was a great experience and value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my desktop PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad member repaired my issue and explained how to prevent it happening again. Great Value for the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough computer cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took care and cleaned my IMac thoroughly without a lot of assistance from me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing job!! They always are so professional and can fix any issue no matter what.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooting my internet connection, my printer. Issues resolved and corrected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get my questions answered. Very helpful staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brody did a complete, professional job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brody installed an Original Equipment Manufacturer replacement HP Envy 5500 printer. He ensured it worked properly with my bank checking account cookies.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 2 out of 5 stars

    led down a bad lane on dec 23!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was looking for an item on dec 23. i may told item would arrive on dec 24 so i trusted them even though i had my doughts. i was right. on dec 24 at 5.30, christmas evethat it wouldint arrive until dec 27,ARE YOUNOT EMBARRESED? I HAD NO GIFT FOR MY GRAND DAUGHTER AND I DONT NEED IT ON DEC 27. the reps werent that great, they were the ones that told me. hereas your sku an go tyo the cashier. the reason i gave a two was because the rep at the register was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy new computer upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad was very happy with the help he received to have the data from his old computer moved to his new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon Agent was professional, efficient, informative and user friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad connected my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected my tv and connected my newly purchased from best buy equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    repair on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad did a excellent job on my computer repair. They solved my problem in no time, and were most helpful.

    I would recommend this to a friend