Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • In-Home Service

Virus Removal and Operating System Repair

SKU:
7857401
Highly rated by customers for:
See Details

Customer reviews

Rating 4.7 out of 5 stars with 1343 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,343 reviews

  • Total repair services

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total repair helps when my computers need assistance. My gransdson is always doing something to his computer

    I would recommend this to a friend

  • Good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was efficient, knowledgeable, and explained many pieces of the computer to me.

    I would recommend this to a friend

  • Wi Fi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having connection problems with Wi-Fi at home. Went with their suggested product and have had no problems since then.

    I would recommend this to a friend

  • Thomas checked out our computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Thomas on June 25, 2022 to check out our computer at home. We were very pleased.

    I would recommend this to a friend

  • Crash & Burn

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In need of reliable repair for both my desk and laptop computers. Geek squad has the reputation, and they proved they can back it up. Thank you Geek Squad!

    I would recommend this to a friend

  • Fixed my computer and helped me with a couple prob

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fix my computer. Paul know exactly what he was doingVery nice person

    I would recommend this to a friend

  • i will recommend geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was good awsome experience they do everything i will keep this program

    I would recommend this to a friend

  • fixed my sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reconnected my sound system so that it now plays properly

    I would recommend this to a friend

  • On time and very nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with my new computer issues, and helped navigate storage and iCloud.

    I would recommend this to a friend

  • Things Happen...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reinstalled the hard drive. It took a week and I was getting the run around at first, but it finally was favorably resolved.

    I would recommend this to a friend

  • Geek squad tried to troubleshoot my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent tried to troubleshoot my computer. It’s a unique problem. A new problem. Concerning updates. Hopefully Microsoft will come out with a fix. I was not charged. Will see if a fix has come out.

    I would recommend this to a friend

  • DEBUGGED MY COMPUTER.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DANIEL WAS GREAT, VERY KNOWLEDGEABLE AND HELPFUL EXPLAINING IN DETAIL THE PROBLEM AND FIXING THEM.

    I would recommend this to a friend

  • Super super home service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uriah was such a total professional and he knew just everything. So glad we finally called the Geek Squad and had him come over. He is the BEST!!

    I would recommend this to a friend

  • Larry

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my computer was on sleep while I was in hospital for four days and accumulated a bunch of viruses that made it unusable . Geek squad took care of it ok. it was tough but they did it. Lorentz

    I would recommend this to a friend

  • microsoft

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech Support helped me with my computer and my renewingmy MICROSOFT 365 FAMILY TANKS FOR THEWRE SUPPORT...

    I would recommend this to a friend

  • Geek squad installed webroot for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a fantastic job, and was very friendly and informative

    I would recommend this to a friend

  • Geek Squad searched for computer hacks.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating appears to be level five, but too soon to tell. Thanks.

    I would recommend this to a friend

  • Brandon is very efficient and effective.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work done by Brandon. He was very patient and understanding,

    I would recommend this to a friend

  • Very competent and friendly service. Y

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and never seemed to be rushed to get through. Also friendly and answered all of my questions.

    I would recommend this to a friend

  • Geek Squad did a complete check of my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member Ben checked out my computer and said everything was fine. Ben was very friendly and knowledgeable.

    I would recommend this to a friend
Page 38, Showing 741-760 of 1,343 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.