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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1343 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,343 reviews
  • Rated 5 out of 5 stars

    MacBook Pro Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did an excellent job of transferring files from a MicroMini (which had serious problems) to the MacBook Pro. He was very knowledgeable, fast and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Diagnostic and recommendations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Melvin performed diagnostics and updates for several machines and made recommendations for moving forward. Excellent advice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent updated all of computers and printers making sure they all had the most current information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer wasn’t working and they fixed it in a timely manner and is working great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent installed laptop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent replaced my desktop computer with a laptop computer very efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my Computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent diagnosed and corrected all problems efficiently and expertly. Fixed computer and Ring doorbell issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, cordial and patient to explain how the issue was caused and what was done to correct it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home appt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon is awesome, knowledge, helpful and gets the job done. Thank you, Bandon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was excellent very satisfied always happy with the outcome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad performed system check.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very informative and provided different ways to address the problem with my all in one computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Monitor check

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent checked out monitor that was not waking properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer and screen are working great, much faster than the old ones. Service and help with set up outstanding as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made my computer and printer talk to each other

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was awesome. Answered all my questions, even the silly ones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very understanding and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent spent time with us to make sure we understood the processes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clay Edwards was my agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned out my computer and installed a antivirus program for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Champion Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was abke to diagnose and repair the hard drive of the computer in what seem like no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Checked out my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was very helpful today, he explain how the Trend Micro is protecting my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable and informative. He was patient and made a variety of recommendations. He did not press me to purchase new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Master mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad employee was very nice and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great was on time and got to work right away.

    I would recommend this to a friend