Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • In-Home Service

Virus Removal and Operating System Repair

SKU:
7857401
Highly rated by customers for:
See Details

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,354 reviews
  • Pros mentioned:
    Professionalism

    Washer/dryer delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first team that delivered my washer/dryer never tested the water level. Did not remove tape on machines. The second team was much more professional. Tested machine and removed all tape. Best buy sent me a text and phoned the night before to tell me my deliver would be here between 1:30 and 5:30. Delivery men arrived at 7:30AM. Your right hand needs to talk to your left hand.

    I would recommend this to a friend

  • Great GEEK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb gentleman figured all out quickly solved problems and taught me how to avoid the same problem.

    I would recommend this to a friend

  • Geeks Rock!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Found problem. Replaced TV. Geek squad to the rescue.

    I would recommend this to a friend

  • My Ring Doorbell has stop working after two weeks.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rind Doorbell stop working after two weeks, My Fire tv cube isn't working like it's supposed too. I need Geek Squad to come and correct these problems with my new purchase equipment from Best Buy,

    I would recommend this to a friend

  • Geek Squad helped with desktop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found no viruses, found why desktop not recognizing tablet and fixed it, reprogramed WIFI extender. Very helpful.

    I would recommend this to a friend

  • PC Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job! Arrived on time and completed the work as expected and answered all my questions.

    I would recommend this to a friend

  • Rob has been here a couple times. He is an asset,

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Rob is an asset to your company. We are an elderly customer and he takes the time to explain clearly.

    I would recommend this to a friend

  • Computer Data Transfer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad correctly transferred my data and programs from my old computer to my new one with no issues.

    I would recommend this to a friend

  • Master mind.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad employee was very nice and knowledgeable.

    I would recommend this to a friend

  • Made House

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was everything I could ask for. Very efficient, knowledgeable and did a great job.

    I would recommend this to a friend

  • Agents sold me a new eero system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous, and very patient with my wife and me.

    I would recommend this to a friend

  • Very competent technician

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician cleaned the hard drive on my desktop computer and answered many questions about my new laptop.

    I would recommend this to a friend

  • working computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was cleaned, fixed quickly, and is up and working. I just wish I was informed the Malwarebytes was a trial product.

    I would recommend this to a friend

  • Excellent GeekSquad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Kevin and Steven, did an excellent job checking out our TV to make sure our settings were correct.

    I would recommend this to a friend

  • great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great was on time and got to work right away.

    I would recommend this to a friend

  • geek squad repaired my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent was very professional and helpful. Would recommend Geek Squad absolutely.

    I would recommend this to a friend

  • geek squad set up new printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He notified us when he was coming, arrived promptly, and he hooked up our new printer, Did great job.

    I would recommend this to a friend

  • Excellent customer service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly and courteously fixed all problems caused by a hacker and restored/updated my security on all devices.

    I would recommend this to a friend

  • see above

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent installed new hard drive. computer now loads faster. I'm happy

    I would recommend this to a friend

  • Geek Squad fixed my WI Fi network

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and very helpful. He got my internet and wi-fi mesh network working again.

    I would recommend this to a friend
Page 40, Showing 781-800 of 1,354 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.