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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1343 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,343 reviews
  • Rated 5 out of 5 stars

    Good Diagnostic Techniques

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech performed very good diagnostic techniques to revive our ailing computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent answered many questions which helped solve some problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to fix my computer problem and offer tips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my WI Fi network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and very helpful. He got my internet and wi-fi mesh network working again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad set up new printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He notified us when he was coming, arrived promptly, and he hooked up our new printer, Did great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly diagnosed computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech ran diagnostic test on computer. Very pleased with everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer was connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was connected excellent job it works and I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly and courteously fixed all problems caused by a hacker and restored/updated my security on all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad diagnosed computer problem and fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer audio problem was diagnosed and fixed. Geek Squad rep was impressive, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    corrected my storage problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep did a great job of cleaning up my computer and starting programs that I need to run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and pleasant knowledgeable technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech Support is well worth the price. Thank you Geek Squad for your help and explaining it to me.I am older and appreciate this help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech examined our computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad tech was courteous, prompt and appeared to be very competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean was very polite and professional. He answered all our questions and fixed the problem we were having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Device Review & Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent answered all my questions. Was patient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Matthew, checked all settings on my computer,and set up my antivirus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB GEEKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent well versed and professional and polite. Would request the same technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great installing my tv! Very courteous and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeklady

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job cleaning up my computer making it faster and easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleasant and professional. Explained everything he was doing at the time.

    I would recommend this to a friend