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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1332 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,332 reviews
  • Rated 4 out of 5 stars

    TOO MANY SURVEYS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is around the 4th review I received for this one issue. Since I already completed it at least three times. I am not going to do it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Danielle was efficient,Tyler Gibbs knew his stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Danielle, of Geek Squad, was very helpful.And Tyler G

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody was excellent. He fixed my problems and taught me a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the service and the people who helped us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job on diagnosing and repairing my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad person fixed computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    repaired computer quickly and was a pleasant person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek resolve several computer issues quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a full page of issues. Geek worked thru whole page.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will need further help to correct some items not done. But they are good to do whatever is needed to get any job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy was very helpful. Will have him back again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech extremely knowledgeable. Answered questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved tech problems with printer communication, adjusted tv, helped with car radio w/ camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mavrik was very knowledgeable and patient. I had excellent service from her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Greek squad staff come to our home and did wonderful service. Was able to fix our printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop check up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent checked our two laptops for malware, etc., and verified that they were clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Operating System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents updated my Apple Operating System and conducted a scan for any virus.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They always help in in way they can.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always help me with my computers and my phone . They are always courteous and positive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were punctual, knowledgeable, friendly and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Taken care at store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I are tech poor at installing. Done for us right there in the store by the courteous young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad person was very educated in his trade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He fixed everything I wanted or needed. Very polite and very clean with this virus going around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent secured computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked my computer to make sure it was secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was smart and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been dealing with internet and router issue for two years. I am thrilled that the problem is resolved. Thanks to Alex.

    I would recommend this to a friend