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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1332 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,332 reviews
  • Rated 5 out of 5 stars

    Computer protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very specific about my computer protection program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The members of the Geek Squad tried various ways and times to resolve the computer problems I experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg from the geek squad updated my computer and installed the My Harmony TV remote for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computers sick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computers were fixed correctly and Victor the technical was on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corey did a great job fixing my computer and finding my missing items

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrating Ending to a simple Task

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed me how to copy and it worked. A week later, the copy document was no longer available and was changed to read from documents to now reads shortcuts. Spent at least one hour or more with the Nerds with no resolution. I need a person over to my house which wasnot available for several weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a fantastic job !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents efficiently took are of my computer problem ~

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not appreciate the extra contracted company that was not the Geek Squad that I expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home network fixed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent Del was able to get our home network operable again (with file sharing).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repaired my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was polite, professional and extremely knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SYSTEM SET-UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT SET UP MY SYSTEM, INTEGRATING ALL COMPONENTS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed network problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked out a network problem that the online help could not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    elderly. prompt onsite computer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt on-site computer service when needed. Sorry but I do not keep the call records.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped with my technology infrastructur

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent provided insight as to how to build out my technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are the best for computerized work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks are the best! they have done my last 2 jobs and are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repair on tv and printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents solved all problems quickly and professionally

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good..............................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never use Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got canceled 4 times!! Can’t ever talk to a manager Only get someone overseas

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connect my internet quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connect my internet and was very courteous and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my new computer, transferred all my data. Very pleased.

    I would recommend this to a friend