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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1332 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,332 reviews
  • Rated 5 out of 5 stars

    Fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was not recognizing keyboard and needed to be cleaned up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IMac repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repair of my iMac was fast. Curbside pick-up was easy and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated my computer to windows 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job of updating my computer. Very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service getting my computer up and running a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle was excellent in finding and correcting my computer problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my computer and helped solve some issues on my copy machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad is great if issue not solved they will work till fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gentlemen was honest and to the point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw the computer and gave me options on whether to buy or fix mine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cayla is brilliant. Thank you so much.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She enlarged CC on my streaming devices. And she put CC on Disney+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer tower updated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer "tower" was "updated". A great job was done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt was great,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was wonderful! He is pleasant, informative and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer wizards!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent had courtesy & knowledgeable about technology!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Corrected my computer melt down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very trying due the time frame that the Geek Tech's are available but the Tech did call and let me know when he was coming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer and printer are now functioning great. It was completed in record time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wonderful nice crew thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job very polite and helpful .they explained what they doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    took care of my computer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he took care of my problem and some problems i did not know i had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    effencently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent performed the installation most satisfactory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tommy is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tommy is amazing and we appreciate his help so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable about the new computer installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like surveys that require more info before I can submit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They always have my back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was so professional and so helpful, highly recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved my problem and updated and cleaned up my laptop

    I would recommend this to a friend