Customer Ratings & Reviews

excellent as expected, will continue to depend on the reliable tech support received.

Qualified service team installed my new computer with my back up quickly

very knowledge respectful and answered all my questions I was very conformable with him

This person had another appointment with me on 12/26/24 to repair my printer and he cancelled it sans my knowledge alledging that my cluttered house was "unsanitary" and said nothing about my 2 cats who are clean and so are their litter boxes. This person needs to be evaluated for doing what he did to a Total member whose house is not unsanitary and could be called somewhat cluttered and who cancelled an appointment elsewhere to keep the GS one on 12/26 and I had received an email on 12/25 stating that the appointment was on for 12/26! If he had an issue he should have brought it up then and not cancelled the 12/26/24 appointment and arranged for someone else to come. I never knew that GS techs had so much power!

Good service and knowledgeable about questions we needed answers to

I purchased a new laptop at Best Buy Madison WI at West Towne and had the instore Geek Squad install software and transfer my data. I picked up the laptop 12 days later and discovered that I couldn't access the internet with it because it didn't have a port for my cable modem. After a couple of tries and talking with a Geek Squad consultant, I finally got an adapter that seemed to be OK but still couldn't connect to the internet. I had to have a Geek Squad technician come to my house over two weeks later and pay an additional $53. It took him very little time to do a simple fix that, I believe, should have been done in the store. It was a frustrating experience for me. I might recommend Geek Squad to others but I would have some reservations and cautions.

Very good service, answered our questions & did a great job

on time, thorough, and answered my many questions. Thanks

The agent solved the problems quickly and checked everything else.

Didn't mount anything he but did worked on my computer

I had to reschedule my appointment to 11-8-19, due to a family crisis.

Rickson was excellent. He knows his job. We were very pleased with Geek Squad service.

Geek Squad helped get my computer back in good working condition

They did a great job. Geek squad fixed my speakers

The sales rep was great in helping us find a computer & printer to suit our needs!

The sound was restored to my PC. nothing else needs to be said

He was in and out . Clicked some keys and said that I have no virus. No personality.

Very satisfied with experience with associate. Very helpful an accomadating.

I had excellent help in learning to use my device.

Age of equipment prevented Microsoft update. He did a good job explaining the system and what we need to do in the future.