Customer Ratings & Reviews
- SKU:
- 7857401
Customer reviews
Rating 4.7 out of 5 stars with 1332 reviews
(1,332 customer reviews)to a friend
Customers are saying
Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor relationship with the customer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was the biggest fool I have ever talked to. HIS NAME WAS AL, this person had no compassion for a disabled person all he was worried about was himself on a Friday morning and getting done early. If you want any more info about this situation I spoke with Yahtese on Saturday 6-25-22 she would be able to fill you in.
No, I would not recommend this to a friendRated 1 out of 5 stars
no resolution to problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Change plugs so my desk screen works. My lap topped worked until this Summer. Now it will not connected. Geek squad told me to move this is the only way it will work again. This not a solution to a problem that was not an issue before so no WIFI on my lap top which now collects dust
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad did not provide wanted service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did not provide the service we wanted. Technician did not seem to have the knowledge needed to help us.
No, I would not recommend this to a friendRated 1 out of 5 stars
had to cancel an in home appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to get the appointment cancelled had to call twice have yet to get my refund for the appointment. been on hold for 45 minutes last night tried today was on hold for 45 minutes no one ever picked up , called back would be another 2hrs. & 30 mins. wait had a case I.D.# 246978314. I will try tomorrow to reach someone. today's date is 08/14/2020.
No, I would not recommend this to a friendRated 2 out of 5 stars
computer files backup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents failed to back up my computer files onto my external hard drive
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up. They canceled my appointment several times because they had no one to drive out to my house. This has happened three times already.
No, I would not recommend this to a friendRated 1 out of 5 stars
Walter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not show up at the appointed time. They were to arrive between 9 am and 1 PM. At 1: 30 PM I called the agent and cancelled.
No, I would not recommend this to a friendRated 1 out of 5 stars
Derogatory remarks made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought n my laptop for repair I pick it up it was for repair gentleman stated he could not repair it. So that was fine he transferred the data to my new one. I read his report and it went on to say that my old computer that was not working was dirty. He should have kept that opinion to himself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this! I'm sorry to hear about the notes the agent had written about your PC. It is standard that we write down the condition the computer is in. But, this does go out of line and we apologize for that. We hope to better serve you next time!
Rated 1 out of 5 stars
P.O. Simulator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still can't get in to my X box account??? All I want to do is get into the account and RUN Microsoft Flight Simulator. Thanks for asking Steve Rammer
No, I would not recommend this to a friendRated 2 out of 5 stars
Computer now has more problems than before
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As above there are now more problems than before. It is slower and crashes more often
No, I would not recommend this to a friendRated 1 out of 5 stars
*
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid 200$ for one year. My computer would not connect with device. Unsuccessful Online help only. A human not even offered. Waste of money. Printer still not connected.
No, I would not recommend this to a friendRated 1 out of 5 stars
Totaltech is theft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was supposed to call me but never called me. Nothing was done to fix my computer. Dont be taken in by false promises.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wi-Fi setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jon was nice, but he was the wrong person for the job. I needed computer person, he was home theater set up person. Had to reschedule appt.
I would recommend this to a friendRated 1 out of 5 stars
Poor customer relations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Discourteous. Assigned in-experienced tech to repair my computer. When I picked up my computer, the tech advised thet everything was okay. Got home, started up my computer, and several problems were not resolved.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
My call was nevered answered.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I understand that it was during the height of COVID-19 lockdown time - my call was never answered and I figured out a different way to solve the situation I had called in for.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. I apologize that you waited on hold and one of our agents never got to you. We're very happy to hear you solved the problem. We are certainly living in unprecedented times and hope you can understand. Please let us know if something goes wrong again.
Rated 1 out of 5 stars
BB canceled, not once, but 2x
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you cancelled the appointment; your agent could not use actual new customer's email since his computer wasn't working
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrid experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience; didn’t come in my time frame (1-4). Spoke with my wife not me. Left without even looking at my computer. When I spoke with the service center; he lied to him.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never give remote control of your computer to geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had nothing but constant problems with laptop since allowing Geek Squad to remotely access my computer. It locks up and kicks me out of web sites and just generally works like crap
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Computer running worse than before the diagnostic.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, The computer seems to be running worse than before. I'm hoping I can get it corrected. Any advice would be appreciated.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Larry. Thank you for reaching out about this and sorry for the slow response. I'm sorry to hear about the computer's performance post diagnostic. That's not the result we were aiming for, of course. We'd be happy to look at it again and do what we can to go the opposite way. I'd recommend connecting with your local Best Buy's Geek Squad to get back in there. Please let us know if you need anything else!
Rated 1 out of 5 stars
compuyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my computer still slow. need the geek squad back to my home and fix it.
No, I would not recommend this to a friend