Customer Ratings & Reviews
- SKU:
- 7857401
Customer reviews
Rating 4.7 out of 5 stars with 1344 reviews
(1,344 customer reviews)to a friend
Customers are saying
Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrid experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience; didn’t come in my time frame (1-4). Spoke with my wife not me. Left without even looking at my computer. When I spoke with the service center; he lied to him.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never give remote control of your computer to geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had nothing but constant problems with laptop since allowing Geek Squad to remotely access my computer. It locks up and kicks me out of web sites and just generally works like crap
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Computer running worse than before the diagnostic.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, The computer seems to be running worse than before. I'm hoping I can get it corrected. Any advice would be appreciated.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Larry. Thank you for reaching out about this and sorry for the slow response. I'm sorry to hear about the computer's performance post diagnostic. That's not the result we were aiming for, of course. We'd be happy to look at it again and do what we can to go the opposite way. I'd recommend connecting with your local Best Buy's Geek Squad to get back in there. Please let us know if you need anything else!
- Pros mentioned:Virus removal
Rated 5 out of 5 stars
Recent problems with my MAC and printer now solved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the gentleman named Cesar did a virus scan on my computer and assured me that nothing was on my hard drive to cause any problems. He also showed me why my new printer would not allow me to download the drivers. He fixed this problem and now everything works perfect. I am one satisfied customer. Thank you Cesar.
I would recommend this to a friend Rated 1 out of 5 stars
compuyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my computer still slow. need the geek squad back to my home and fix it.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BOTHER!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service was crap. was on hold for 32 minutes!!!!! in-store people DO NOT KNOW WHAT THEY ARE DOING!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
The Geeks scheduled me three times and no one ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service. The Geeks didn’t show for any of the three res Jules. Now we’re scheduled a fourt time and I won’t hold my breath that they’ll show upz
No, I would not recommend this to a friendRated 1 out of 5 stars
Total tech a waste of money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told our computer was too old to fix it and that we should buy a new one.
No, I would not recommend this to a friendRated 1 out of 5 stars
REmoved some pop up ads
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The removal went fine, but he also removed many of my GOOD programs, including the use of my diskette players, GMAIL:, Paper Port and Sync Back.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your review. While we're happy to hear that your service went well, but it's less heartening to read that programs important to you were also removed. We apologize for your having to cope with these circumstances. For additional support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
didn't show up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appointment was cancelled and I was told another appointment is not possible
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have already done this! I was told someone would contact me by phone. No one has contacted me.
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE SERVICE!!!!!! THEY JUST TAKE YOUR MONEY. THAT'S IT
No, I would not recommend this to a friendRated 1 out of 5 stars
annual "computer fix" for both of our computers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did our annual tune up and review and , as always, fixed all aspects of our use.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your kind comments and positive feedback. If you have any questions or concerns about your service, please feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
not needed but still had to pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not need it but was charge anyway the problem work it self out
No, I would not recommend this to a friendRated 1 out of 5 stars
not done yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the service has not been done yet. the man who made the appointment was very nice
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for reaching out about this! I'm glad to hear about the assistance you've gotten so far! If this appointment is scheduled and you're waiting on the appointment, that's great. If you're saying that you need help getting that appointment scheduled, please either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn’t fix the issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents came and couldn’t fix the problem. No next steps were offered
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
checked for viruses and malware -great job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very professional and fixed all our problems.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad was punctual and helpful.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ryan of the Geek Squad, did a great job installing and up-grading my laptop and computer system. I appreciate all the help he gave me. I referred my neighbor to your company and he did a virus check on her computer as well as mine before the installation. Thanks for all you do!!
I would recommend this to a friend- Pros mentioned:Knowledge, Service
Rated 5 out of 5 stars
Geek squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good service. the tech had a vast knowledge and experience of the computer. he came on time and reset my computer.great experience. i wish I knew more about computers,that is the reason the geek squad was formed. the price is a little high but you need to pay for experience.
I would recommend this to a friend - Pros mentioned:Knowledge, Overall performance
Rated 5 out of 5 stars
In- home computer diagnostics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in-home service was excellent. Super knowledgeable technician who was on time and prepared. All of the issues with the computer were addressed efficiently and timely. The technician had great listening skills and explained every step.
I would recommend this to a friend