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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,354 reviews
  • Pros mentioned:
    Knowledge, Overall performance

    Rated 5 out of 5 stars

    In- home computer diagnostics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-home service was excellent. Super knowledgeable technician who was on time and prepared. All of the issues with the computer were addressed efficiently and timely. The technician had great listening skills and explained every step.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they replaced my hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not fix the problem on house call. Took the computer to Kalispell Montana Geek Squad to replace the defective hard drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek eliminated my being frustrated!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad workers were effective in what was needed in terms of clearing out things in the computer that i did not want, or need as well as explaining how I can avoid future issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was punctual and helpful.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan of the Geek Squad, did a great job installing and up-grading my laptop and computer system. I appreciate all the help he gave me. I referred my neighbor to your company and he did a virus check on her computer as well as mine before the installation. Thanks for all you do!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus removal a GREAT SUCCESS!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jullian did an excellent job of removing the viruses from my computer as well as instructions. He was VERY CORDIAL and great at INSTRUCTING!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Rich is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rich was at his best when he helped me. He is always professional and really knows his business. I will not hesitate to call again with my tech needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was knowledgeable and professional. I feel confident with his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus removal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got ride of a virus on my computer made me happy and my computer run better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REMOVED vIRUS AND UPDATED DESKTOP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT WAS WAS VERY GOOD AND WAS ABLE TO THE WORK WELL AN D QUICKLY

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad removed viruses at in-home appointment.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member was late by over hour and half but explained he only started work half an hour prior and drive took nearly the half an hour. Schedulers need to verify that geek squad members are even on the clock for the times they offer for appointments. They offered 7:00 am, I accepted but worker didn’t begin shift until 8:00 am. Annoying! Gentleman was courteous, nice and efficient and I believe he solved the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Computer was checked for a scam.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a phone call from someone saying they were looking at my credit card on my computer and $9,000 was in pending. Then a man got on the line and said I had to get bit coins. I knew that couldn’t be true so I hung up. I called the geek squad and they sent an agent. The agent checked my computer for any virus and if any unauthorized company was looking around it. Nothing was found. He also checked many things. I was very happy with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer update and cleaning.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad person was right on time and listen carefully to my problem. He went to work and even explained somethings to me which was ever good. Great visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My problem was solved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was wonderful. He helped me with my problem and I explained things clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Overall performance

    Rated 5 out of 5 stars

    Cleaned Up a Computer Tpwer Mess

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very proficient and efficient. Cleaned up a mess. Established protection and explained how to maintain it. Very pleased with His knowledge and work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joseph solved my problem promptly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph was excellent and very efficient and pleasant to work with . He fixed my computer very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    80 and still computing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek, Stephen, arrived on the dot time wise, was polite and so helpful with my Mac. He explained things very clearly and helped me understand what was going on with my computer. I am an 80 year old lady, so a bit behind on computer comprehension, but he was kind and patient and got me up to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service Call

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David fixed my problem & did an excellent job! He was very kind & helpful & even printed my will for me!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad injected new life into my computer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, friendly, and informative. That's how I'd describe the gentleman who came out from Geek Squad and worked on my computer. Since he came out and worked on our computer my business has run 110% more smoothly. Thank you for everything!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Overall performance

    Rated 5 out of 5 stars

    Very happy to have Geek Squad contract

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians are knowledgeable, efficient and very NICE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cleared by problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents very informative and eager to answer questions.

    I would recommend this to a friend