Customer Ratings & Reviews

Technicians are knowledgeable, efficient and very NICE.

Mitch is incredible! His knowledge & instructions of the products was quite amazing. He taught me how to be aware of scammers to protect myself from being hacked again. Geek Squad services are a must for everyone!

Jon was excelent but after he left ,my mind went blank, I`m 97 and it just didn`t stay with me, but he told me he would come back to help me out again so he will be here tomorrow. I`m very happy with the Geek Squad D Itchue

Excellent service! Jon was very knowledgeable yet explained things to me in laymen's terms. Would not leave until he was convinced that I was happy. Very valuable representative of your company. Thanks!

the agent run a sweep on my computer for any virus. He was very knowledgeable and informative about my problem once I explained my problem. All was fix to my complete satisfaction

He was so patient with us Seniors, fixed the problems quickly and demonstrated and explained how to operate and the keyboard and computer efficiently. We learned so much and now can hopefully avoid problems in the future.

Geek Squad and telephone reps are skilled, courteous, and patient with your customers. I would gladly give them all my gratitude. Your company should encourage and congratulate all for their dedication. You are fortunate to have them representing you.

Agent called ahead; arrived on time. Was professional and knowledgeable about products and solved our tech issues. As a result of his knowledge and assist we plan to purchase additional products from Best Buy in near future.

I took out a membership for the Geek Squad and I don't know what I would have done without them. True, they installed my new television and set it up, but the big thing was they were right there when ended up inadvertantly ended up in a scam. When I realized what i had done, I called them right away and they told me who to call, what to do, checked our desktop computer virtually, had me bring in our laptop to the store to be checked and gave a number at our bank to get me in touch with a "live person" to stop our check to the fradulant company. This saved us over $1000, in fradulant fees.!! Thanks Geek Squad.

Gary does an excellent job of helping us understand what's going on with problems on our computer. We can ask him anything and he can give us an answer that we understand. He is an asset to your company.

After I got a virus on my computer, I called the Agent and he set up an appointment to come to our house. He was on time, professional, and successfully removed the virus.

The agent helped with slow-running and spam ad overtaken computer. He did a great job. He was very knowledgeable and dealt with an older PC user with humor and kindness. He did a great job!

The Geek Squad member who came to my house was a pleasure to work with. He was knowledgeable, polite and helpful. He was able to resolve my issues quickly. I would be happy to use his service again any time.

Checked my computer for virus. There was no virus, but the agent was very professional, took time to check my printer, too. Great job! Would recommend him to anyone who has computer problems!

I had excellent results from my appointment with Geek Squad. She solved my problems and I am enjoying using my computer again. Thank you! Rebeca

A technician came to my home and helped get my computer working properly. It had been repaired at the store, but still had problems. It was a great experience!! He was very knowledgeable, efficient and did a fantastic job.

Eric is the best tech! He is very thorough and excellent knowledge of all things regarding PC! He is also kind and thoughtful. If I could rate him higher I would!

C J is extremely knowledgeable and could easily explain, in laymen's terms, the issues he was encountering and the steps he took to correct the problem(s). This is the second time he has visited us and we find him to be polite, professional and very friendly!

Shawn is always friendly and knowledgable and never makes me feel stupid for not being "techie". Always glad to see him. I am sorry the in-home part of Total tech won't be available anymore.

Very very professional. Did what needed to be done. Explained everything to me and answered all my questions.