Customer Ratings & Reviews

Really enjoyed the service person who came to the house. He was very knowledgeable as well. He explained what was happening with our computer too. We were very impressed.

My initial problem with a new laptop was exacerbated by a remote session that bounced from person to person, lasted all day -- initial problems still not fixed, gift cards purchased from accounts BUT on 4/1/22 SEAN spent a lot of time in my home figuring out my initial problem as well as additional problems, though after spending so much time fixing, he didn't have time to transfer files from old laptop; took two attempts to get the files transferred at Best Buy store. Not a great overall experience but it won't prevent me from getting the next laptop at Best Buy. The thing I want to leave with is this experience was not indicative of the usual Geek Squad service we've had with our computers and appliances. "Sean is huge asset for Best Buy!" I am grateful for his expertise.

Very very professional. Did what needed to be done. Explained everything to me and answered all my questions.

Michael Henderson has always been on time, professional,courteous and very efficient. We always feel confident with the Geek Squad and Michael.

My agent was amazing. She took care of everything I needed in a timely and friendly manner. She removed problematic issues and installed virus software.

The Geek squad member successfully removed the virus & cleaned up the computer. She was professional & patient, answering all my question’s satisfactorily.

The software was quickly installed with no issues by Chris and he was able to fix some operating system problems.

excellent technician, very knowledgeable and communicated so that i could understand what was going on

Excellent and knowledgeable service. Very pleasant and easy to work with. Virus removal

I know with confidence that my Geek Squad guy can solve any problems I have. Very knowledgible in many areas.

great service, installed the new computer and monitor and explaned the window 11 new features. Corrected problems on my old computer and overall was a wonderful experience.

Great service, professional, friendly and knowledgeable. Explained things so that I could understand.

Run a clean up on computer looking for Virus' Loved the Tech who came out....

Always dependable and courteous techs! Worth the fee to do the yearly plan.

The agent checked the entirety of my device & assured me he removed all potential viruses.

Agent de-virused and streamlined my computer. He also taught me how to delete multiple emails at the same time

Very satisfield with my Virus removal, came at appointed time and was very courteous.

he new what he was doing. he also explained to use how to do things are self.

Outstanding Service Call. Rep was extremely knowledgeable, very patient with us and accomplished what our expectation and objectives had been for his visit.

great tech and service. set up my new laptop and explained every question we asked