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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1344 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,344 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    geek squad installed and trouble shot my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service, installed the new computer and monitor and explaned the window 11 new features. Corrected problems on my old computer and overall was a wonderful experience.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Tune up and update.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, professional, friendly and knowledgeable. Explained things so that I could understand.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Checked Computer for any issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Run a clean up on computer looking for Virus' Loved the Tech who came out....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my computer issue quickly!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always dependable and courteous techs! Worth the fee to do the yearly plan.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Geek Squad thoroughly checked my desktop PC.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked the entirety of my device & assured me he removed all potential viruses.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he new what he was doing. he also explained to use how to do things are self.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    Virus Removal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfield with my Virus removal, came at appointed time and was very courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    viruses be gone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent de-virused and streamlined my computer. He also taught me how to delete multiple emails at the same time

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    cleaned up my pc after being hacked

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tech and service. set up my new laptop and explained every question we asked

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Attention to detail

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryam Escalante is the best. His attitude and professionalism are admirable.

    I would recommend this to a friend
  • Pros mentioned:
    Virus removal

    Rated 5 out of 5 stars

    I’m a 79 Years old woman..Ms. Sine Berhanu.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable, polite and helpful. Virus was removed and my computer was cleaned.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    A GREAT JOB!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician was extremely knowledgeable and helpful. He solved my problem in a minimum of time. Many thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Rep fixed a repeating alert that an error. He also

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Service Call. Rep was extremely knowledgeable, very patient with us and accomplished what our expectation and objectives had been for his visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in home service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and courteous employees and they get the job done quickly. Love the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek work is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Robert Luong is fantastic. Even when I cannot describe my problem he always knows what I mean and he fixes my problem

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience very helpful I am a total tech member and I will continue to be one because of the great service I get when I go to Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Geek Squad member checked my computer for malware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel checked my computer for viruses or malware. He found none, but told me my computer was really slow.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    agent fixed computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent cleaned my computer. i was very impressed with his work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer checkup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent checked for viruses and general overview. Very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad assisted in computer issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was patient, knowledgeable and addressed our issues professionally. I would recommend Steven or Derek to anyone that needs assistance.

    I would recommend this to a friend