Customer Ratings & Reviews

The technician, Michael, was very professional and informative. He kept me informed of each step along the way. It was a great experience.

Check to see if he could remove virus on computer.

The agent came to my house to work on my computer, which had been hacked. He was knowledgeable, courteous and did the job well.

excellent on time service, easy to work with and gives good advice,

Nhan is very thorough and skillful in helping us solve our problem. So glad to have his expert support when we need it.

Great Job setting up. Professional and knowledgeable.

I am extremely pleased with the service provided by Frederick, your Geek Squad technician. He is knowledgeable, courteous, and an absolute professional. He spent the time needed to help us resolve our computer problem and recommended a solution which we are extremely happy with. Thank you, Frederick for all of your help! You provided excellent customer service and we can't tell you how much we appreciate it! Because of you, I will let others know what a great service the Geek Squad provides.

Can't fully explain the total confusion when the PC doesn't work! As expected, Rennier corrected the problem with ease. He is "cool headed" and our expections in him were confirmed. He fixed our problem. We are very fortunate to have Rennier to call when trouble arises. Very comforting to know Best Buy has the Best Agent!

My Geek, when allowed to come solve a 'hard hack\ problem is outstanding. Geek squad schedulers screwed up that.. however I ended up with one of my Geek's students who did a good job. Now it is time to figure out how toset up my 3 month check up with Gabriel.. the scheduling won't be easy i think..

The agent was efficient and friendly. He knew exactly what to do to resolve my problem.

"FAST,EASY,and PAINLESS" was surprised how quick and knowledgeable he was

Tim was very professional and answered my questions.

The technician himself was excellence plus, but it took so long to get the appointment that I might have had more losses from the scam I was tangled up in if I hadn't called in an expert friend to stabilize things. The scam related to hi-jacking of Best Buy and Geek Squad online contacts; the technician reported it to management besides cleaning up my computer. Geek Squad needs to hire more people so emergencies like that can be dealt with quickly and without pulling techs from 40 miles away.

Excellent service. Explained everything clearly. Even ventured to tell me things I was not aware of. Would recommend to anyone. Peace of mind.

professional and prompt service of computer services . thank you thank you

The agent was very knowledgeable and helped me with the issue on my computer.

The agent, Tim, arrived on time, was open to the questions we had, and explained what he would do to remedy our security concerns. He had the equipment needed in his vehicle to install, and told us its price and explained how it worked. I think our issues were perhaps more mundane than others might be, but they were important to us and were handled that way.

David was extremely knowledgeable and very friendly.

Tech arrived on time. Very friendly and efficient. Computer working like new.

David is always amazing. He is so knowledgeable. Friendly and especially polite.